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Hospitality Floor Leader

2 months ago

Miami, Florida, United States Lost Boy & Company Full time
Service Floor Manager

The Service Floor Manager plays a crucial role in directing the operations of the dining area and ensuring outstanding guest experiences. This role demands strong leadership and effective communication skills to guide team members and deliver a memorable dining atmosphere. Collaborating closely with the restaurant management, the Floor Manager oversees service dynamics, addresses guest inquiries and concerns, and resolves any challenges that may occur.

Core Responsibilities:

  • Oversee the dining area to guarantee prompt and attentive service for all patrons
  • Lead front-of-house personnel, including servers, hosts, and bussers
  • Assist in managing seating arrangements and reservations
  • Coordinate with kitchen staff to ensure order accuracy
  • Address guest complaints or special requests in a timely and professional manner
  • Train new staff on service protocols and operational standards
  • Ensure a clean and organized dining environment, adhering to health and safety guidelines
  • Manage cash transactions and finalize checks at the end of shifts
  • Work with the restaurant management to enhance guest satisfaction and boost sales

Required Qualifications:

  • Prior leadership experience in the hospitality sector
  • Excellent communication and interpersonal abilities
  • Capability to thrive in a fast-paced setting while maintaining composure
  • Strong organizational and time management skills
  • Familiarity with food and beverage service protocols
  • Willingness to work flexible hours, including evenings, weekends, and holidays

If you are dedicated to the hospitality industry and committed to delivering exceptional service, we welcome you to consider joining our team as a Service Floor Manager. Contribute to our mission of providing unforgettable dining experiences for our guests.