Retail Floor Lead

2 weeks ago


Miami, Florida, United States Vuori, Inc. Full time
Job Title: Retail Floor Lead

Vuori, Inc. is seeking a highly motivated and experienced Retail Floor Lead to join our team. As a key member of our store leadership team, you will be responsible for leading the retail sales team by example, forging connections with customers, and communicating Vuori's brand values through insightful product knowledge and a happy, optimistic outlook.

Key Responsibilities:
  • Create an unforgettable customer experience by working with the sales team to ensure each customer receives the best experience possible.
  • Takes ownership of the sales floor and sales team to ensure customer experience is the first priority.
  • Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
  • Forge lasting relationships with customers by engaging with them about product details, new product and replenishment, and invite them to upcoming events.
  • Be knowledgeable on what's new and what's selling well and shares with both the customer and team.
  • Leads the team on the day-to-day operations of the store when the Store Manager or Assistant Store Manager is not in.
  • Motivates the sales team and achieves sales goals in a team-based commission environment.
  • Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
  • Leads the team in the completion of projects while keeping the focus on customer experience.
  • Communicate inventory needs to support the business goal.
Requirements:
  • Available morning and/or evening, work 8-hour shifts, 5 days/week, available at least 1 weekend day.
  • Must have experience leading others professionally for at least 1 year (retail leadership preferred, but open to other forms of leadership).
  • Must be a leader in punctuality and attendance, adhering to scheduled shifts.
  • Ability to develop relationships with customers and colleagues.
  • A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Ability to quickly learn new procedures and processes, is responsive to feedback, and is eager to grow.
  • Strong organizational skills, excellent communication and interpersonal skills.
  • High level of ownership, accountability, and initiative.

Pay Range: $19-$21 + team pulled commission

Benefits: Health Insurance, Paid Time Off, Employee Discount, 401(k)



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