Field Solutions Lead

2 days ago


Austin, Texas, United States Canva Full time

About Canva:

At Canva, we believe that great design can make a world of difference. That's why we're dedicated to empowering everyone to create professional-looking content, regardless of their design experience. Our flagship office is in Sydney, Australia, but we've made our way to Austin, Texas, where this hybrid role is based.

Job Description:

This Field Solutions Lead role will be the linchpin between our technical and customer-facing teams, overseeing Solutions Consulting, Technical Account Management, and Implementation teams. Your primary goal will be to streamline our technical service delivery and ensure scalable, efficient solutions that align with our customer success strategy and support our GTM efforts.

Responsibilities:

  • Lead Technical Teams: Direct and manage the Solutions Consulting, Technical Account Management (TAM), and Implementation teams to deliver scalable solutions that align with customer and business needs.
  • Drive Scalability & Efficiency: Develop and implement strategies to scale technical services, enhancing efficiency and ensuring seamless customer journeys from onboarding to post-sale support.

Requirements:

  • Proven track record of leadership in technical services roles within a B2B technology company, preferably in customer success or solutions delivery.
  • Deep understanding of solutions consulting, technical account management, and implementation methodologies.

What You'll Get:

  • A competitive salary range: $140,000 - $200,000 per annum, depending on experience.
  • Equity packages to share in our success.
  • Health benefits plans to support your wellbeing.
  • 401(k) retirement plan with company contribution.


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