Customer Service Team Lead

3 days ago


Austin, Texas, United States VINCI Highways Mobility Solutions Full time
Job Description

We are seeking a highly skilled Customer Service Team Lead to join our team at VINCI Highways Mobility Solutions. As a key member of our customer service team, you will be responsible for providing daily direction and communication to employees, ensuring that customer service calls are answered in a timely, efficient, and knowledgeable manner.

The ideal candidate will have excellent phone etiquette, written and verbal communication skills, and the ability to work well with other employees as a team. You will also have the ability to deal with difficult or demanding customers on a routine basis and possess strong interpersonal skills.

In this role, you will assist customers in resolving complaints concerning billing or service rendered, use judgment to minimize complaints referred to designated managers or departments for investigation, and administer new hire and continuing training programs. You will also assist customers with special problems referred from Customer Service Representatives (CSR), assist with daily close-outs procedures, training, floor supervision, and talks with customers by phone or in person and receives orders for new accounts, changes of account type, change of account payment option, and other changes in service or account information.

We estimate the salary for this position to be around $65,000-$80,000 per year, depending on location and experience. If you are a motivated and results-driven individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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