UCCE Solutions Expert
3 days ago
Axiom Software Solutions Limited is seeking a highly skilled UCCE Engineer to lead the design, implementation, and maintenance of complex UCCE solutions. The estimated salary for this role is $125,000 per annum.
About the Role
The successful candidate will have extensive experience in Cisco UCCE Call flow scripts, Cisco CVP Scripting, VXML application, VXML Gateway configuration and troubleshooting, and Cisco Unified Intelligence Center Reporting (CUIC). They will also possess strong leadership skills, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Lead the design and implementation of UCCE solutions that meet customer requirements.
- Troubleshoot UCCE/CVP solutions to drive incidents towards resolution.
- Develop and maintain technical documentation and procedures.
Requirements
- In-depth knowledge of Cisco Unified Contact Center Enterprise (UCCE) and its architecture.
- Good understanding of Cisco CVP Scripting, VXML application, and VXML Gateway configuration and troubleshooting.
- Strong leadership skills and ability to lead cross-functional teams.
- Excellent written and verbal communication, interpersonal, and presentation skills.
- ITIL Foundation level knowledge and experience with IT service management tools.
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