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Healthcare Operations Supervisor

2 months ago

Minneapolis, Minnesota, United States Capillary Technologies Full time

Job Title: Healthcare Operations Supervisor

Location: Hybrid Work Environment

Job Type: Full-Time

Position Overview:

We are seeking a skilled and committed Healthcare Operations Supervisor to oversee the daily functions of Capillary Technologies' healthcare division. This position demands a robust background in project and program oversight, along with exceptional organizational capabilities and a collaborative spirit to work effectively with diverse internal teams and external partners.

Supervisory Duties:

  • Recruit, interview, onboard, and mentor new team members.
  • Manage the daily operations of the department.
  • Conduct timely and constructive performance reviews.
  • Administer disciplinary actions and employee terminations in line with company policies.

Core Responsibilities:

  • Program Oversight: Manage all facets of the healthcare engagement initiative, ensuring alignment with the broader healthcare strategy.
  • Client Liaison: Act as the primary contact for clients on all operational issues related to the program, ensuring effective communication regarding timelines and deliverables.
  • Project Management: Collaborate with internal teams to identify and resolve issues, ensuring tasks are prioritized and executed efficiently.
  • Stakeholder Engagement: Maintain transparent communication with clients and internal teams, providing regular updates on program performance.
  • Performance Analysis: Monitor and evaluate program performance metrics, pinpointing areas for enhancement and implementing necessary adjustments.
  • Problem Resolution: Proactively identify potential challenges and manage the resolution process, coordinating with relevant teams for timely solutions.
  • Expectation Management: Clearly communicate and manage client expectations regarding timelines and deliverables.
  • Documentation: Keep detailed records of program processes, issues, resolutions, and performance metrics.
  • Process Improvement: Identify opportunities for enhancing processes and implement best practices to boost program efficiency.
  • Escalation Management: Serve as a key escalation point for healthcare partners and be available for on-call support as needed.

Qualifications:

  • Minimum of 5 years of experience in operations or program management, ideally within a global or multinational context.
  • Proven project and program management skills with a history of successfully managing complex projects.
  • Familiarity with technical systems and integrations, particularly in relation to loyalty programs.
  • Exceptional written and verbal communication skills, capable of conveying complex information clearly to diverse audiences.
  • Strong analytical and problem-solving skills, utilizing a data-driven approach to decision-making.
  • Demonstrated experience in managing client relationships and setting clear expectations.
  • Ability to collaborate effectively with cross-functional teams, fostering a productive work environment.
  • Meticulous attention to detail, ensuring accuracy in program management.
  • Adaptability to changing priorities in a dynamic work environment.
  • Self-motivated with the ability to work independently and drive initiatives forward.
  • Bachelor's degree in business, information technology, or a related field; advanced degrees or certifications in project or operations management are advantageous.