Operations Supervisor

4 weeks ago

Minneapolis, Minnesota, United States Walters Recycling and Refuse, Inc. Full time
About Walters Recycling and Refuse, Inc.

We are a leading environmental services provider in the Twin Cities metropolitan area, offering waste and recycling collection to the public and private sectors since 1988. Our commitment to excellence has earned us numerous awards, including being voted the Best Trash and Recycling in MN four years in a row.

About the Role

The Operations Supervisor plays a critical role in the success of our company, coordinating the activities of drivers to maximize productivity and ensuring prompt and effective service to our employees, drivers, and customers. This position requires strong interaction and communication with internal and external customers, including customer service, sales, and operational staff.

Key Responsibilities:
  • Ensure all customers are serviced on their scheduled service day.
  • Frequent interaction with Operations Management, administrative staff, and drivers.
  • Take initiative and ownership of all routes and drivers, directing them as needed to achieve the best efficiencies throughout the day.
  • Manage daily documentation from drivers, including processing and verifying (DVIR, dump tickets and route sheets) for accuracy.
  • Use HRIS to manage time and attendance.
  • Update, prepare, and upload/print/distribute the daily route schedule, including vacation coverage, as well as future needs based on upcoming workload.
  • Fields incoming calls and e-mails from Customer Experience, and sales department; manages requests for pick-up or container delivery and ensure completion of scheduled service.
  • Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues as necessary.
  • Review, assign and manage to completion work orders as they are presented through the system.
  • Troubleshoots and resolves potential delivery and pick-up problems before they result in a service issue.
  • Communicate and report daily breakdowns to the Maintenance Staff keep the drivers on route.
  • Provide assistance in resolving service, safety, and operational concerns.
  • Assist or serve as backup for other lines of business throughout the day including Scale Attendant duties at the Transfer Station.
  • Work closely with drivers, taking ownership of the routes and all issues that arise on a daily basis.
  • Serve as the liaison between the drivers and the customer(s), both external and internal.
  • Schedule and complete daily routes efficiently while still ensuring outstanding and timely customer service.
  • Communicate and assign changes throughout the day to drivers.
  • Help Identify problems/issues in all lines of businesses and assist Operations Management in resolving such issues.
  • Develop a schedule to ensure full or partially full boxes at the Recycling Center are emptied in a timely manner avoiding any overflow.
  • Managing KPI with Commercial and Roll-Off Operations Managers on a weekly basis.
Requirements:
  • HS Diploma/GED, undergraduate degree preferred.
  • College degree and or 5+ years of relevant experience in customer service or operations, waste industry experience preferred.
  • Computer proficient - MS Office, Routeware, and other software.
  • Previous CDL Driving experience preferred.
  • Dispatching Experience preferred.
  • Ability to work in a fast-paced environment.
  • Must possess a sense of urgency.
Benefits:
  • Competitive wages - Based on Experience.
  • Health, Dental and Vision Insurance.
  • EAP-Employee Assistance Program.
  • HSA Employer Contributions.
  • Company Paid: Life Insurance and Short-Term Disability.
  • Company Paid Parental Leave.
  • Voluntary Benefits; Additional Life Insurance, Long Term Disability, Critical Illness, and Accidental.
  • Legal shield/ID Shield.
  • 401K with Employer Match.
  • 10 days Paid Time Off (PTO) and 6 days of ESST.
  • 6 Paid Holidays.
  • Free Trash pickup within the Service area.

We are an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.

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