Operations Manager
6 days ago
As an Operations Supervisor at Global Lending Services LLC, you will play a key role in helping employees grow, creating a strong team environment, and achieving organizational goals while providing optimum customer support. This is accomplished through daily feedback, empowerment, coaching, training, and recognition of top performance.
Key Responsibilities- Provide quality training, guidance, performance coaching, and feedback to assigned staff and advise and recommend training opportunities
- Evaluate team operating processes, analyze reports, and identify all performance-related issues to ensure appropriate actions are made to maximize work effectiveness
- Establish strong working relationships with other business units
- Support the development and maintenance of departmental operating procedures
- Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company
- Accept incoming calls and effectively resolve escalated complaints
- Exercise management authority concerning staffing, performance evaluations, promotions, salary recommendations, and terminations
- Bachelor's degree is required
- Phenomenal interpersonal skills with a focus on empowering others
- Ability to learn new concepts and think fast on your feet
- Strong drive, ambition, and the ability to motivate others
- Solid written and verbal communication skills
- Excellent organizational skills with high attention to detail
- Hands-on approach, and willingness to go above and beyond to get the job done
- Commitment to exemplifying organizational core values
Global Lending Services LLC is a leading provider of auto financing solutions. We are committed to helping people achieve their transportation goals while providing excellent customer service. Our team is passionate about innovation, adaptability, and making a positive impact on our customers and the community.
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