Operations Manager

6 days ago


Tempe, Arizona, United States Global Lending Services LLC Full time
About the Role

As an Operations Supervisor at Global Lending Services LLC, you will play a key role in helping employees grow, creating a strong team environment, and achieving organizational goals while providing optimum customer support. This is accomplished through daily feedback, empowerment, coaching, training, and recognition of top performance.

Key Responsibilities
  • Provide quality training, guidance, performance coaching, and feedback to assigned staff and advise and recommend training opportunities
  • Evaluate team operating processes, analyze reports, and identify all performance-related issues to ensure appropriate actions are made to maximize work effectiveness
  • Establish strong working relationships with other business units
  • Support the development and maintenance of departmental operating procedures
  • Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company
  • Accept incoming calls and effectively resolve escalated complaints
  • Exercise management authority concerning staffing, performance evaluations, promotions, salary recommendations, and terminations
Requirements
  • Bachelor's degree is required
  • Phenomenal interpersonal skills with a focus on empowering others
  • Ability to learn new concepts and think fast on your feet
  • Strong drive, ambition, and the ability to motivate others
  • Solid written and verbal communication skills
  • Excellent organizational skills with high attention to detail
  • Hands-on approach, and willingness to go above and beyond to get the job done
  • Commitment to exemplifying organizational core values
About Us

Global Lending Services LLC is a leading provider of auto financing solutions. We are committed to helping people achieve their transportation goals while providing excellent customer service. Our team is passionate about innovation, adaptability, and making a positive impact on our customers and the community.


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