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Senior Relationship Banker

2 months ago

Mansfield Center, Connecticut, United States M&T Bank Full time
Job Summary

We are seeking a highly motivated and experienced Senior Relationship Banker to join our team at M&T Bank in Storrs Mansfield, CT. As a Senior Relationship Banker, you will be responsible for building and maintaining strong relationships with our business customers, identifying new sales opportunities, and providing exceptional customer service.

Key Responsibilities
  • Develop and maintain relationships with business customers to understand their financial needs and provide tailored solutions.
  • Identify and pursue new sales opportunities to drive business growth and revenue.
  • Provide exceptional customer service and support to ensure customer satisfaction and loyalty.
  • Work closely with internal stakeholders to ensure seamless delivery of products and services to customers.
  • Stay up-to-date with market trends, competitor activity, and regulatory changes to ensure the bank remains competitive and compliant.
Requirements
  • High school diploma or equivalent (GED) and a minimum of 3 years proven retail sales, call center, customer service, and/or telesales experience.
  • OR a high school diploma or equivalent (GED) and minimum of 2 years proven proactive sales experience.
  • Strong verbal communication and interpersonal skills.
  • Proven ability to demonstrate exceptional customer service.
  • Well-organized individual with time management and prioritization skills.
  • Demonstrated financial services product knowledge.
  • Ability to communicate with tact and diplomacy with internal and external customers.
  • Proficient with internet user-level technology.
Preferred Qualifications
  • Associates degree.
  • Notary public license.
  • Minimum of 3 years financial services sales experience.
  • Bi-lingual based on branch needs.
Physical Requirements
  • Ability to stand for long periods of time.
  • Prolonged use of hands and fingers.
  • Ability to lift light to heavy objects weighing 5lbs to 30lbs.
  • Ability to read fine print.
  • Ability to interact with customers in an open face-to-face work environment.
  • Ability to use fax, telephone system, copier, and other communication tools.
Compensation and Benefits

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $38.40 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.