Customer Service Representative
7 days ago
Wells Fargo is seeking a Teller to join our Consumer, Small & Business Banking division. As a Teller, you will play a critical role in providing exceptional customer service and supporting the financial needs of our customers.
Key Responsibilities- Process customer transactions, share digital solutions, and make introductions to bankers
- Complete operational activities while minimizing risks under established policies
- Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products
- Receive direction from managers and exercise judgment within defined policies and procedures
- Escalate questions and issues to more experienced roles
- Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
- Identify information and services to meet customers' financial needs
- 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Desired Qualifications: 6+ months of experience interacting with people, demonstrated through work, military, or education
- Customer service focus with experience handling complex transactions across multiple systems
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and team members
- Experience working with others on a team to meet customer needs
- Cash handling experience
- Ability to follow policies, procedures, and regulations
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Well-organized, independent, and able to prioritize in a fast-paced environment
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
- Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
We value diversity, equity, and inclusion in the workplace and welcome applications from all qualified candidates.
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Mansfield, Ohio, United States Wal-Mart Stores , Inc. Full time{"title": "Customer Service Representative", "content": "At Walmart, we're committed to providing exceptional customer service. As a Customer Service Representative, you'll play a vital role in ensuring our customers have a positive experience in our stores. Your responsibilities will include:Key Responsibilities:Smile, greet, and thank customers with a...
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