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Automotive Service Advisor
1 month ago
We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Hanania Automotive Group. As a key member of our service team, you will be responsible for delivering exceptional customer service, ensuring vehicle safety and reliability, and driving sales growth.
Key Responsibilities:- Customer Interaction: Greet and assist customers in a friendly manner, setting and confirming appointments to streamline their service experience.
- Vehicle Assessment: Determine vehicle needs through customer information and walk-arounds, using consultative selling to plan for ongoing maintenance.
- Repair Orders: Create transparent repair orders with detailed cost and time estimates.
- Collaboration: Communicate with technicians and parts associates to ensure timely job completion and follow up with customers on vehicle status.
- Sales Goals: Achieve targeted sales goals and enhance product knowledge to support service maintenance and warranty needs.
- Cash Handling: Accurately process cash and check receipts according to company policy.
- Customer Service Expertise: Proven ability to provide exceptional customer service and maintain high satisfaction levels.
- Goal-Oriented: Ability to set and achieve sales and performance goals.
- Adaptability: Thrive in a fast-paced environment with multiple priorities.
- Communication Skills: Strong interpersonal skills and effective communication abilities.
- Organizational Skills: Excellent organization and follow-up skills, with experience in working with technology.
- Valid Driver's License: Must have a valid driver's license.
- Background Check: Must pass a background check and hair follicle drug screen.
At Hanania Automotive Group, we offer a comprehensive benefits package, including health, dental, and retirement plans, as well as continuous training and development opportunities to help you advance your career. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.