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Automotive Service Advisor

1 month ago


Jacksonville, Florida, United States Hanania Auto Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Hanania Automotive Group. As a key member of our service team, you will be responsible for delivering exceptional customer service, ensuring vehicle safety and reliability, and driving sales growth.

Key Responsibilities:
  • Customer Interaction: Greet and assist customers in a friendly manner, setting and confirming appointments to streamline their service experience.
  • Vehicle Assessment: Determine vehicle needs through customer information and walk-arounds, using consultative selling to plan for ongoing maintenance.
  • Repair Orders: Create transparent repair orders with detailed cost and time estimates.
  • Collaboration: Communicate with technicians and parts associates to ensure timely job completion and follow up with customers on vehicle status.
  • Sales Goals: Achieve targeted sales goals and enhance product knowledge to support service maintenance and warranty needs.
  • Cash Handling: Accurately process cash and check receipts according to company policy.
Requirements:
  • Customer Service Expertise: Proven ability to provide exceptional customer service and maintain high satisfaction levels.
  • Goal-Oriented: Ability to set and achieve sales and performance goals.
  • Adaptability: Thrive in a fast-paced environment with multiple priorities.
  • Communication Skills: Strong interpersonal skills and effective communication abilities.
  • Organizational Skills: Excellent organization and follow-up skills, with experience in working with technology.
  • Valid Driver's License: Must have a valid driver's license.
  • Background Check: Must pass a background check and hair follicle drug screen.

At Hanania Automotive Group, we offer a comprehensive benefits package, including health, dental, and retirement plans, as well as continuous training and development opportunities to help you advance your career. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.