IT Support Specialist
4 weeks ago
We are seeking a highly skilled and motivated IT Analyst to join our team at Expedient. As a key member of our Operations Support Center, you will be responsible for monitoring our systems and networks, responding to client requests and questions, and providing exceptional customer service.
Key Responsibilities- Process and prioritize client phone calls, emails, and job ticket questions and/or requests for service-related assistance
- Monitor and proactively identify service impacting events
- Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution
- Follow strict security protocols to allow client access requests inside the data center using specific access control criteria
- Academic degree or training in a technical discipline or equivalent work experience
- Industry certifications are also highly desired (CCNA, CCENT, CompTIA, Network+, A+, etc.)
- Demonstrated level of competency with internet technologies including:
- Principles of networking, Cisco, Juniper
- Windows operating system
- Familiarity with basic UNIX commands
- DNS and WEB services
- Experience in a client support role
- Strong understanding of the value of customer service
- Strong analytical and independent problem-solving skills
- Strong verbal and written communication skills
- Ability to pass pre-employment screens
- Comprehensive training and tuition reimbursement programs
- Exceptional benefits package including three weeks of paid time off annually, plus your birthday off and a health holiday
- Top-tier medical, dental, and vision, disability and life insurance, at an affordable rate
- Wellness engagement opportunities and a 401(k) with a generous match
- A hybrid work model for many roles, paid parking, and other perks
Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.
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