Customer Experience Specialist

4 weeks ago


Colorado Springs, Colorado, United States John Carrizzo American Family Insurance Full time
Customer Loyalty Specialist

At John Carrizzo American Family Insurance, we're seeking a skilled Customer Loyalty Specialist to join our team. As a key member of our agency, you'll play a vital role in building and maintaining strong relationships with our customers.

Key Responsibilities:
  • Develop and implement strategies to foster customer loyalty and satisfaction
  • Collaborate with the agency owner to establish and monitor customer touch points
  • Identify and communicate cross-selling opportunities through customer interactions and data analysis
  • Ensure seamless onboarding processes for new and transfer customers
  • Monitor and measure the effectiveness of loyalty initiatives and satisfaction efforts
Requirements:
  • Demonstrated customer service experience
  • Effective communication and coaching skills
  • Proficiency in PC software applications, including Microsoft Office Suites and Internet Explorer
  • Ability to analyze metrics and data to inform business decisions

This is a unique opportunity to join a dynamic team and contribute to the growth and success of our agency. If you're passionate about building strong customer relationships and driving business results, we encourage you to apply.



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