Office Manager

1 week ago


New York, New York, United States Hudson Guild Full time
Job Title: Office Manager

Hudson Guild's Mental Health Counseling Program is seeking a highly organized and detail-oriented Office Manager to oversee the daily operations of the practice. The ideal candidate will have excellent interpersonal skills, strong organizational skills, and a passion for supporting mental health services.

Key Responsibilities:
  • Manage front desk duties, including phone calls, emails, and faxes
  • Maintain staff calendars, prepare and send medical records, and collect client fees
  • Coordinate technology for staff, including assigning phone lines and obtaining log-in credentials
  • Assign treatment rooms to staff and manage staff locations
  • Provide clients with required intake packets and ensure consent forms are signed appropriately
  • Manage DocuSign Account to ensure encrypted, HIPAA-compliant exchange of client information
  • Track program calendar, manage therapists' PTO, and holiday closures
  • Support with coordinating program activities, including catering for staff events
  • Run reports about program operations as discussed with clinical leadership
  • Participate in staff training and quality improvement initiatives
Requirements:
  • Familiarity with healthcare administration, business administration, or related field experience
  • Minimum 3-5 years of experience in office management, preferably in a healthcare or mental health setting
  • Proven experience in human relations
  • Knowledge of HIPAA and ability to handle sensitive information confidentially and ethically
  • Ability to work in a fast-paced environment with the confidence to work on several projects simultaneously
Preferred Skills:
  • Strong interpersonal skills, organizational skills, and critical thinking skills
  • Excellent written and verbal communication abilities
  • Proficiency in office management software, EHR systems, and Microsoft Office Suite
  • Experience with OMH Regulations
  • Experience working within a mental health program

Hudson Guild is a small, community-focused mental health program committed to providing high-quality, comprehensive mental health care to individuals across the lifespan. The Office Manager will play a critical role in supporting the program's mission and goals.


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