Customer Service Advocate

4 days ago


West Palm Beach, Florida, United States Nepa2 Wholesale Full time
Job Title: Customer Service Advocate

Nepa2 Wholesale is seeking a dedicated Customer Service Advocate to join our team in West Palm Beach, FL. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers via phone, email, and in-person.

About the Role:
We are looking for a professional with excellent communication skills and a passion for delivering outstanding customer experiences. Your primary focus will be on responding to customer inquiries, resolving complaints, and ensuring customer satisfaction.

Responsibilities:
- Answer incoming customer calls, emails, and in-person queries
- Provide accurate and timely information to customers regarding products and services
- Handle customer complaints and resolve issues efficiently
- Maintain detailed records of customer interactions and transactions

Requirements:
- High School Diploma or equivalent
- Previous experience in customer service roles preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle high call volumes

Estimated Salary: $45,000 - $60,000 per year, depending on experience.

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