Customer Service Advocate

3 weeks ago


Palm Bay, Florida, United States First Source LLC Full time

Job Title: Customer Service Advocate

We are seeking a skilled and friendly customer service advocate to join our team at First Source LLC. As a customer service advocate, you will be the face of our company, providing exceptional service to our customers through various communication channels.

About the Role:

This is a full-time opportunity to work in a fast-paced call center environment, providing top-notch support to our customers. You will be responsible for handling customer inquiries, resolving issues, and providing solutions that meet their needs.

Key Responsibilities:

  • Respond to customer calls, emails, and chats in a timely and professional manner
  • Identify customer needs and provide personalized solutions
  • Resolve customer complaints and concerns in a fair and effective manner
  • Work collaboratively with other team members to achieve customer satisfaction goals
  • Maintain accurate records of customer interactions and update databases accordingly

Requirements:

  • High school diploma or equivalent required; some college preferred
  • Minimum one year of call center experience; customer service background a plus
  • Excellent communication and problem-solving skills
  • Ability to multitask and work under pressure
  • Knowledge of customer relationship management software a plus

Benefits:

We offer a competitive salary of $16/hour, which translates to approximately $33,280/year based on 40 hours per week. Additionally, we provide opportunities for growth and development, flexible scheduling, and a comprehensive benefits package.



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