Customer Service Advocate
3 weeks ago
Job Title: Customer Service Advocate
We are seeking a skilled and friendly customer service advocate to join our team at First Source LLC. As a customer service advocate, you will be the face of our company, providing exceptional service to our customers through various communication channels.
About the Role:
This is a full-time opportunity to work in a fast-paced call center environment, providing top-notch support to our customers. You will be responsible for handling customer inquiries, resolving issues, and providing solutions that meet their needs.
Key Responsibilities:
- Respond to customer calls, emails, and chats in a timely and professional manner
- Identify customer needs and provide personalized solutions
- Resolve customer complaints and concerns in a fair and effective manner
- Work collaboratively with other team members to achieve customer satisfaction goals
- Maintain accurate records of customer interactions and update databases accordingly
Requirements:
- High school diploma or equivalent required; some college preferred
- Minimum one year of call center experience; customer service background a plus
- Excellent communication and problem-solving skills
- Ability to multitask and work under pressure
- Knowledge of customer relationship management software a plus
Benefits:
We offer a competitive salary of $16/hour, which translates to approximately $33,280/year based on 40 hours per week. Additionally, we provide opportunities for growth and development, flexible scheduling, and a comprehensive benefits package.
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