Operations Specialist
5 days ago
Job Summary:
BCForward is seeking a highly motivated Operations Specialist to join our team. As an Operations Specialist, you will be responsible for the global processing, balancing, and reconciling of custody positions related to dividend interest payments.
Key Responsibilities:
- Process and verify global client's dividend and interest income payments
- Validate payment advice received from local markets against client receivable
- Attempt resolution of client entitlement issues internally
- Makes decisions to repair or contact sub-custodian or depository for resolution
- Escalate issues to manager when necessary
- Communicate professionally and constructively to effectively resolve issues in order to minimize risk and exposure
- Generate custody/operations related systems reports in support of daily, weekly, and monthly management reporting
- Repair and resolve discrepancies in a timely and accurate manner, keeping clients informed
- Identify trends in payment repair, including event-level, sub-custody-level, and market-level repairs
- Contribute to division/firm process improvement activities through the improvement of STP (straight-through processing)
- Acquire and maintain knowledge of division goals and business objectives, performing activities that support these goals
- Acquire understanding of full scope of division and how specific function impacts the firm
- Repair and resolve discrepancies that impact client servicing in a timely and accurate manner
- Assist in activities that support the measurement of client service standards
- Communicate professionally and constructively to effectively resolve all repairs with client payments in a timely and accurate manner
Requirements:
- Bachelor's degree or equivalent work experience
- Demonstrated PC skills
- Ability to identify, escalate, and resolve problems
- Ability to communicate professionally through effective verbal and written skills
- Ability to manage time efficiently and effectively
- Organizational skills and detail-oriented
- Ability to multi-task
- Ability to work in a team environment
- Ability to meet deadlines and work under pressure
- Effectively utilize BCForward's internal systems to support client servicing deliverables
- Computer literate - MS Suite of products (Excel, PowerPoint, Word) Internet knowledge
Benefits:
BCForward offers all eligible employees a comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401(k).
About BCForward:
BCForward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN, with an Offshore Development Center in Hyderabad, India, BCForward's 6,000 consultants support more than 225 clients globally.
BCForward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.
BCForward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCForward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum.
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