Operations Support Manager

2 months ago

New Orleans, Louisiana, United States Ports America Full time

At Ports America, the Operations Support Manager - Intermodal Maintenance & Repair (M&R) will play a pivotal role in guiding and overseeing the Maintenance & Repair operations for our equipment. This position is essential for maintaining high productivity levels and delivering exceptional customer service to our terminal partners.

Key Responsibilities:

Lead the team of mechanics involved in the Maintenance & Repair of Containers, Chassis, and Refrigerated Containers. Collaborate with the M&R Manager to establish operational goals and objectives. Oversee the compilation of daily, weekly, and monthly productivity statistics and other operational and financial reports. Ensure the business is managed safely, efficiently, and cost-effectively while achieving operational and financial targets. Evaluate performance metrics and trends to pinpoint areas for enhancement. Foster effective communication within the workgroup to ensure smooth operations. Deliver reliable service to customers, ensuring timely turnaround of damaged equipment. Monitor productivity to maintain operational efficiency; provide weekly detailed labor production reports for mechanics and non-producing labor. Uphold safety, health, and environmental standards across all operations. Conduct daily safety meetings and ensure attendance at both M&R and PA Operations meetings. Investigate all accidents and injuries thoroughly, discussing findings with the management team. Ensure M&R staff are well-versed in company policies, labor laws, and collective bargaining agreements. Maintain an accurate inventory of all equipment, submitting required reports to meet customer expectations. Guarantee that all administrative procedures and reports are completed accurately and submitted punctually to relevant parties. Participate in customer audits conducted at the site level. Ensure all management-required daily productivity forms are collected from mechanics at the end of each shift, reviewing them for accuracy. Undertake additional duties and responsibilities as assigned.

Minimum Qualifications:

High School Diploma or GED. Over 4 years of experience in Intermodal M&R Equipment within the logistics/transportation sector in a managerial role, with substantial labor relations experience. Proficient understanding of budget preparation and financial applications, including basic accounting, statistics, problem-solving, goal-setting, and business applications.

Preferred Qualifications:

Bachelor's Degree in Maritime, Logistics, Supply Chain, or a related field. Knowledge of terminal and stevedore operations. Comprehensive understanding of M&R Equipment repair criteria required by customers. Experience managing M&R operations, including technical mechanical expertise and labor management. Familiarity with managerial and leadership principles, with the ability to influence other management team members and lead a technically skilled department. In-depth knowledge of union contracts. Strong understanding of safety and accident prevention protocols. Demonstrated leadership and influencing skills. Ability to exercise sound business judgment to set direction and establish priorities. Excellent managerial skills, including planning, organizing, and directing work.

Physical Working Attributes:

Frequent walking, standing, and bending, with occasional sitting. Work in a terminal/yard environment. Adaptability to changing weather conditions. Exposure to an environment with moving objects and machinery. Awareness of potential hazards associated with fast-moving heavy equipment.

NOTE: This job description is not exhaustive. Employees may perform other related duties as necessary to meet the ongoing needs of the organization.

Ports America is an Equal Opportunity Employer, promoting diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity and/or expression, age, disability, genetic information, citizenship status, military service obligations, or any other category protected by applicable federal, state, or local law.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

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