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Operations Manager

2 months ago


New Orleans, Louisiana, United States Smoothie King (SKFI) Full time

Position Overview

We are seeking a dedicated General Manager to lead our vibrant team and serve as a key representative of our brand. In this capacity, you will be tasked with creating a supportive environment that promotes teamwork among the store staff, while maintaining a steadfast commitment to operational excellence. The General Manager will be instrumental in developing the team's capabilities to deliver the 'Smoothie King Experience' for both employees and customers, crafting effective strategies to drive positive results while balancing other corporate objectives, with a focus on strategic, operational, and leadership excellence.

Key Responsibilities

Leadership Duties:

  • Recruit, interview, hire, and train staff at the individual contributor level within the department.
  • Oversee the daily operations of the team.
  • Provide timely and constructive performance feedback.
  • Manage disciplinary actions and terminations of team members in accordance with company policies.

Required Qualifications

    • High school diploma is mandatory; an associate or bachelor's degree in business, hospitality management, or a related field is preferred.
    • A minimum of 2 years' experience in a managerial or supervisory role within a restaurant or similar retail customer service environment.
    • Possession of a valid driver's license and proof of adequate car insurance.
    • Basic proficiency in computer applications (Microsoft Word, Excel, and general POS systems).
    • Familiarity with OSHA, EEOC, and other federal and state regulations as well as local statutes.
    • ServSafe Certification is required.
    • A personal passion for health and fitness is advantageous.

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