Patient Services Coordinator

1 week ago

McAllen, Texas, United States Alpine Physician Partners Full time
Job Title: Patient Services Representative

We are seeking a highly organized and compassionate Patient Services Representative to join our centralized call center team. As a Patient Services Representative, you will be pivotal in providing exceptional customer service and administrative support to patients, healthcare professionals, and external stakeholders.

Key Responsibilities:
  • Call Management:
    • Handle incoming calls from patients, healthcare providers, and external partners with courtesy and professionalism.
    • Listen actively, gather accurate information, and respond appropriately to inquiries, appointment requests, and general questions.
    • Route calls to appropriate departments or medical staff as needed.
  • Appointment Scheduling:
    • Effectively schedule patient appointments, consultations, and follow-up visits based on availability and medical staff preferences.
    • Coordinate and manage the appointment calendar to ensure efficient utilization of medical resources.
    • Provide patients with essential appointment information, such as location, time, and pre-visit instructions.
  • Patient Information Management:
    • Input and update patient demographic information, medical history, and insurance details accurately in the electronic health records (EHR) system.
    • Maintain confidentiality and adhere to privacy regulations while handling sensitive patient information.
  • Communication Facilitation:
    • Liaise between patients and medical professionals to convey messages, requests, and follow-up information.
    • Communicate effectively with various healthcare departments to relay urgent messages and coordinate patient care.
  • Problem Solving:
    • Address patient concerns, complaints, and inquiries patient-centered and empathetically.
    • Collaborate with relevant departments to resolve scheduling conflicts and logistical issues.
Qualifications:
  • At least two years of experience working in a high-volume call center environment.
  • Excellent verbal and written communication skills in English and Spanish.
  • High level of professionalism working with others in stressful environments across virtual locations.
  • Proficient in using computer systems and scheduling software.
  • Strong organizational skills and the ability to multitask effectively.
  • Empathy and patience when dealing with patients and their families.
  • Knowledge of medical terminology and procedures is preferred.
  • Adherence to patient confidentiality and data protection regulations.
  • High school diploma or equivalent; additional medical receptionist training or certification is a plus.
  • LVN Preferred

We look forward to a long-term and rewarding employment partnership with you. To ensure that we find the correct position for you and align our goals properly, we would like you to take the People Best assessment as soon as possible.

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