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Care Coordination Support Specialist II

2 months ago

McAllen, Texas, United States Deans Professional Services Full time
Job Overview

Dean's Professional Services is seeking a qualified Care Management Support Coordinator II to join our team in a HealthCare Facility. This is a Remote Position - Must reside in Texas.

Our mission is to enhance care delivery by making it more accessible and professional. We are committed to providing value-based, patient-centered solutions. We are looking for individuals who are dedicated to excellence and ready to take on new challenges.

The Care Management Support Coordinator plays a crucial role in facilitating administrative care management tasks. This includes conducting outreach, handling incoming calls, and coordinating services. The coordinator serves as a primary contact for members, providers, and staff, addressing concerns and documenting member records in accordance with current state and regulatory standards.

Key Responsibilities:

  • Assist members in connecting with various health plans and community resources to ensure they receive exceptional customer service.
  • Utilize knowledge of assigned health plan activities and resources as needed.
  • Act as the first point of contact for member and provider inquiries, clarifying care plan procedures and protocols.
  • Support member onboarding and manage daily administrative tasks, including sending welcome letters and educational materials to foster successful member/provider relationships.
  • Maintain and document non-clinical member records to comply with state and regulatory requirements, providing information to providers as necessary.
  • Understand local benefits and resources, making referrals to address Social Determinants of Health (SDOH) needs.
  • Perform additional duties as assigned.
  • Adhere to all policies and standards.

Qualifications:

  • Must reside in Texas
  • High School Diploma – Required
  • Typing speed of 40 WPM - Required
  • Proficiency in Microsoft Office - Required
  • 1-2 years of experience in telephonic outreach to members/patients - Required
  • Experience in a call center environment - Required
  • Knowledge of healthcare practices - Preferred

Position Details:

  • Schedule: Monday - Friday, 8:00 am - 5:00 pm
  • Compensation: Starting at $25/hr (based on experience) plus benefits.
  • Comprehensive benefits package including healthcare, dental, vision, and 401k program.
  • Temp-to-Hire Opportunity.

Dean's Professional Services is a nationally recognized staffing solutions firm. Since 1993, we have successfully placed over 45,000 professionals across the country. We collaborate with our clients to provide placement opportunities that align with your skills, experience, and personality.