IT Field Service Technician

1 week ago


Bellevue Washington, United States TEKWISSEN LLC Full time

Position Overview:
As an IT Field Service Technician, you will engage in tasks related to the installation, troubleshooting, maintenance, and servicing of computer-related systems. This includes desktop and laptop computers, printers, networking devices, standard software, and entry-level servers at various locations.

This role is designed for experienced technicians specializing in desk-side support. You will receive direction from Help Desk or Service Desk teams, utilizing established methods, techniques, and tools. Additionally, you will leverage your expertise to address product support challenges that may exceed the capabilities of the service desk.

Key Responsibilities:
- Provide comprehensive support for software, hardware, and networking for desktops, laptops, and servers.
- Conduct maintenance and support for legacy systems.
- Assist with core server products.
- Execute disk replacements on enterprise storage solutions.
- Install and maintain PCs along with associated software, networks, servers, and peripherals.
- Support network products from both operational and maintenance viewpoints.
- Perform installations, relocations, additions, and modifications as necessary.
- Test and certify PCs, networks, servers, and client-approved applications.
- Follow up on issues or escalate as needed.
- Maintain a high level of professionalism in conduct, appearance, and attire.
- Ensure customer satisfaction throughout the service delivery process.

Service Level Agreements:
Ensure that client-specific Service Level Agreements are adhered to, and that incident and request tickets are updated appropriately within the ticketing system.



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