Customer Service Representative

21 hours ago


Ocala, Florida, United States Rollins Full time
Job Summary

We are seeking a highly skilled and customer-focused Part-time Customer Service Specialist to join our team at Rollins, a global leader in pest management services. As a Part-time Customer Service Specialist, you will play a critical role in delivering exceptional customer experiences and ensuring the highest level of satisfaction for our clients.

Key Responsibilities
  • Contact customers to schedule and confirm service appointments
  • Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate
  • Schedule & communicate with Service Technicians to meet customer requirements
  • Perform outbound calls to customers to follow-up on service received
  • Perform outbound calls to customers regarding outstanding account balances
  • Receive payments from past due customers
  • Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules
  • Reschedule unserviced accounts within 24 hours
  • Answer inbound customer service calls with an open, friendly greeting
  • Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs
  • Use strong communication skills to communicate/empathize with customers
  • Work well within a team
  • Participate in quality assurance processes/programs/initiatives as requested
Requirements
  • Excellent written and oral communication skills
  • Strong customer phone service background
  • Ability to multi-task, be organized, efficient, accurate and accountable
  • Strong work ethic and capacity to handle high work volume in a teamwork environment
Preferred Qualifications
  • Scheduling experience in a service industry preferred
About Rollins

Rollins is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM. The Pest Management Industry is growing and is a recession resistant line of business. Rollins is financially stable and growing as the largest subsidiary of, (NYSE: ROL), headquartered in Atlanta, GA.



  • Ocala, Florida, United States Customer Driven Staffing - Florida Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Customer Driven Staffing - Florida. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, assisting them with inquiries, and resolving issues related to mortgage products and services.Key...


  • Ocala, Florida, United States Ansafone Full time

    **Job Summary**We are seeking a highly motivated and professional Customer Service Representative to join our team at Ansafone. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, patients, and customers through inbound and outbound calls.**Key Responsibilities:**Assist with inbound calls...


  • Ocala, Florida, United States TransForce Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TransForce. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving issues, and ensuring their satisfaction...


  • Ocala, Florida, United States UniFirst Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at UniFirst. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesHandle customer inquiries and resolve...


  • Ocala, Florida, United States Domino's Franchise Full time

    **Job Summary**At Domino's Franchise, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch service and support.**Key Responsibilities:**Provide exceptional customer service via phone, email, and in-person interactionsAssist customers with...


  • Ocala, Florida, United States CenterState Bank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at CenterState Bank. As a key member of our retail banking team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and courteous service to customers, responding to...


  • Ocala, Florida, United States Domino's Pizza LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their orders are accurate and delivered on time.Key Responsibilities:Receive and Process...


  • Ocala, Florida, United States Domino's Franchise Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Domino's Franchise, you will be responsible for providing exceptional customer service and ensuring a seamless ordering experience for our customers.Key Responsibilities:Receive and process telephone...


  • Ocala, Florida, United States CenterState Bank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at CenterState Bank. As a key member of our retail banking team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and courteous service to customers, responding to...


  • Ocala, Florida, United States Scott Cameron State Farm Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Scott Cameron State Farm. As a key member of our team, you will play a vital role in providing exceptional service to our customers and helping them achieve their insurance and financial goals.ResponsibilitiesCustomer...


  • Ocala, Florida, United States PulteGroup Full time

    About the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Homeowner Services Representative. As a key member of our customer service team, you will play a critical role in ensuring the satisfaction of our customers by providing exceptional service and support.Key Responsibilities:Conduct in-person homeowner...


  • Ocala, Florida, United States REV Group Inc Full time

    About the Role:We are seeking a highly skilled and experienced Customer Service Representative to join our team at REV Group Inc. As a key member of our Parts Sales team, you will be responsible for providing exceptional customer service and support to our dealers and customers.Key Responsibilities:Communicate effectively with customers, dealers, and vendors...


  • Ocala, Florida, United States Admiral Furniture Full time

    Job DescriptionAbout UsAdmiral Furniture is a leading manufacturer and distributor of high-quality outdoor furniture. With over a decade of experience, we have established ourselves as a trusted partner for large and small complexes in various industries.Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join...


  • Ocala, Florida, United States Ansafone Full time

    **Job Summary**We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Ansafone. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients while working in a fast-paced call center environment.**Key Responsibilities:**Provide professional, positive, and...


  • Ocala, Florida, United States Jenkins Volvo Subaru of Ocala Full time

    About UsJenkins Volvo Subaru of Ocala is a leading automotive retailer dedicated to providing exceptional customer experiences. Our team is committed to delivering outstanding service, professionalism, and enthusiasm in every interaction.Job SummaryThe Customer Service Representative is responsible for receiving and processing payments for services rendered...


  • Ocala, Florida, United States Fero & Sons Insurance Full time

    Job OverviewFero & Sons Insurance is seeking a highly skilled and customer-focused Insurance Customer Service Representative to join our team. As a key member of our insurance team, you will be responsible for providing exceptional customer service, resolving insurance claims, and ensuring seamless policy administration.Key Responsibilities:Deliver...


  • Ocala, Florida, United States Florida One Insurance Full time

    About the RoleWe are seeking a highly skilled Bilingual Customer Service Representative to join our team at Florida One Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their insurance needs are met with accuracy and efficiency.Key ResponsibilitiesProvide top-notch...


  • Ocala, Florida, United States Florida One Insurance Full time

    About the RoleWe are seeking a highly skilled Bilingual Customer Service Representative to join our team at Florida One Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their insurance needs are met with accuracy and efficiency.Key ResponsibilitiesProvide top-notch...


  • Ocala, Florida, United States HSM Solutions Full time

    **Job Summary**HSM Solutions is seeking a highly skilled and customer-focused Customer Service Admin to join our team. As a key member of our customer service department, you will be responsible for providing exceptional customer service, processing orders, and ensuring seamless communication between our customers and production department.Key...


  • Ocala, Florida, United States Piesanos of Ocala II LLC Full time

    Piesanos Stone Fired Pizza is a dynamic and growing company that values its team members. We are seeking a Carryout Cashier to join our team. As a Carryout Cashier, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers. You will work in a fast-paced environment and be expected to multitask and...