Customer Service Representative

2 months ago


Ocala, Florida, United States Jenkins Volvo Subaru of Ocala Full time
About Us

Jenkins Volvo Subaru of Ocala is a leading automotive retailer dedicated to providing exceptional customer experiences. Our team is committed to delivering outstanding service, professionalism, and enthusiasm in every interaction.

Job Summary

The Customer Service Representative is responsible for receiving and processing payments for services rendered or products purchased. This role involves explaining vehicle service recommendations to customers, printing and writing up estimates and invoices, and accepting payment through various methods. The ideal candidate will have excellent communication skills, a pleasant demeanor, and experience handling cash and credit transactions.

Key Responsibilities
  • Greet customers in a friendly and appreciative manner
  • Answer telephone inquiries and route calls efficiently
  • Receive and process payments using electronic point-of-sale processing equipment
  • Process credit and debit transactions, checks, and other forms of payment
  • Operate system software to maintain accurate customer data
  • Encourage repeat business by acknowledging customer purchases with gratitude
  • Adhere to all company policies, procedures, and safety standards
Benefits
  • Medical insurance with multiple plan options
  • Dental insurance
  • Vision insurance
  • Term life insurance
  • Company-paid term life insurance
  • Short-term disability (STD) and long-term disability (LTD) insurance
  • Accident indemnity rider
  • PTO and sick days
  • 401(k) with employer match
  • Employee assistance program
  • FMLA and maternity/paternity leave
  • Bereavement leave
Physical Demands
  • Vision: Clarity of vision at 20 inches or less
  • Stand: Remaining on one's feet in an upright position at a workstation without moving about
  • Walking: Moving about on foot
  • Lifting: Raising or lowering an object, including files, from one level to another
  • Carrying: Transporting objects, usually holding in the hands or arms
  • Reaching: Extending hand(s) and arm(s) in any direction
  • Stooping: Bending body downward and forward by bending spine at the waist
  • Feel/Touch: Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm
  • Talking: Expressing or exchanging ideas by means of the spoken word
Environmental Conditions
  • Weather
  • Moving mechanical parts
  • Non-climate-controlled conditions
  • Wet and/or humid conditions
  • High, exposed places
  • Noise
  • Vibration


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