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Customer Service Representative

2 months ago

Ocala, Florida, United States HSM Solutions Full time

**Job Summary**

HSM Solutions is seeking a highly skilled and customer-focused Customer Service Admin to join our team. As a key member of our customer service department, you will be responsible for providing exceptional customer service, processing orders, and ensuring seamless communication between our customers and production department.

Key Responsibilities:

  • Provide professional customer service via phone, email, and in-person interactions
  • Process incoming orders, including customer confirmations, order accuracy verification, and credit release
  • Liaise between manufacturing and customers to ensure timely and accurate delivery of products
  • Answer customer inquiries and resolve issues in a timely and professional manner
  • Maintain accurate customer database and records
  • Communicate customer needs and expectations to production department
  • Perform sales support duties, including taking orders and answering customer questions
  • Match and file orders, and perform receiving duties as needed
  • React to changes productively and handle other essential tasks as assigned

Requirements:

  • Computer experience, preferably JD Edwards computer system
  • Previous customer service experience or a related field (1-3 years)
  • Knowledge of business machines, including fax, copier, scanner, and calculator
  • Knowledge of Microsoft Word, Excel, and Outlook
  • High school diploma or equivalent
  • Ability to perform other duties as deemed by management

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package