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Service Advisor

1 month ago

Akron, Ohio, United States Rush Enterprises Full time

Job Description

As a Service Advisor at Rush Truck Centers, you will play a crucial role in selling and scheduling needed service work on commercial trucks and equipment for our dealership service department.

Responsibilities:

* Gather customer complaint details and expectations
* Perform vehicle walk-around inspection, verify vehicle information
* Connect to J-Pro and perform on-the-spot vehicle diagnostics, print report


Refer to service history (IE: SIR), recommend additional needed service
Advise customers on the care of their vehicles and the value of maintaining them in accordance with manufacturer's specifications
Write up customer's vehicle problems accurately and clearly on a service input card, verify customer information, obtain customer's signature
Establish "promised time" based on shop workflow, communicate with foreman
Establish customer's method of payment, obtain credit approval if necessary
Create repair order in the business system, create repair order file, secure service input card with customer signatures in standardized repair order jacket
Check on progress of repair throughout the day
Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed

Benefits:

* We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude, and integrity

Basic Qualifications:

* High school diploma or general education degree (GED)
* One year service experience; or equivalent experience and/or education
* Appropriate manufacturer training
* Valid CDL license
* Driving record that will allow insurability by the company's carrier

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee.

The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate

USD $40,000.00/Yr.

Maximum Pay Rate

USD $50,000.00/Yr.