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Service Advisor

1 month ago

Akron, Ohio, United States Summit Toyota Full time
Job Description

As a Service Advisor at Summit Toyota, you will be the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling, and customer service. You will own our customer's experience in the service lane, ensuring that they receive prompt, courteous, and effective service.

Key Responsibilities:

  • Oversee the flow of the Drive Lane to ensure efficient service delivery.
  • Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression.
  • Provide concierge support for all owner inquiries, whether phone or in-person, to ensure seamless communication.
  • Distribute work between technicians efficiently to maximize productivity.

What We Offer:

  • Competitive compensation and benefits package.
  • Opportunities for growth and professional development.
  • A supportive and collaborative work environment.
  • Recognition and rewards for outstanding performance.

Requirements:

  • Organized and friendly personality.
  • Demonstrated ability to manage others.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.

We are seeking a highly motivated and customer-focused individual to join our team as a Service Advisor. If you are passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply.