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Healthcare Support Specialist
2 months ago
Position Title:
Healthcare Support Specialist
Reports To:
Clinic Operations Manager
Monday-Friday (Shifts may vary 10:30am-7pm or 8:30am-5pm), occasional weekends required.
As a Healthcare Support Specialist at Tia, you will engage in essential administrative and clinical duties to ensure the clinic operates efficiently.
Your primary responsibilities will encompass patient onboarding, gathering health information, communicating with patients, maintaining room readiness throughout the day, managing inventory supplies, collecting and preparing samples, and occasionally overseeing front office tasks such as scheduling and billing.
You will also receive training as a Front Desk Associate.Phlebotomy duties include:
Reviewing health summaries with patients to confirm accuracy
Collaborating with fellow healthcare staff and providers to ensure smooth clinic operations
Alerting providers of any delays or clinic congestion
Preparing for the next day's schedule by reviewing patient records and briefing providers
Documenting patient nuances and personal needs to enhance care delivery
Performing phlebotomy as required
Adhering to clinical guidelines for phlebotomy
Following established lab review protocols
Ensuring cleanliness and organization within the clinic.
Tia is dedicated to fostering an environment where all women feel safe, heard, and respected in their health journeys. We actively seek candidates with diverse backgrounds and experiences in various communities.
Experience in providing care for women in sensitive situations, such as support for low-income women, LGBTQ care, or services for immigrant populations, is highly valued.Familiarity with data security protocols and a strong understanding of HIPAA regulations are essential.
Flexibility to work evenings and weekends, when necessary, is expected.
Tia requires that Healthcare Support Specialists complete credentialing with designated payors and authorize Tia to facilitate this process through our preferred vendors.
We believe that a diverse range of experiences and perspectives contributes to a better workplace and enhances our service to patients.
If you are passionate about collaborative problem-solving and committed to improving women's healthcare, we invite you to consider joining our team.
Compensation:
As per New York City Pay Transparency Laws, the compensation range for a
Healthcare Support Specialist:
$Founded in 2017, Tia is redefining women's healthcare by treating women holistically rather than by individual parts or life stages. By integrating in-person and virtual care services, Tia's comprehensive care model combines gynecology, primary care, mental health, and wellness services to support women throughout their lives. Our mission is to enhance the quality of women's health while reducing costs, ultimately benefiting both patients and providers.
Tia has successfully raised over $132 million in venture capital, including a significant recent investment, positioning us as a leader in women's healthcare innovation.
Our goal is to expand our services and reach more women across various stages of life, from adolescence to menopause.
Since our inception, Tia has served thousands of women through a blend of in-person and virtual care across multiple cities.
We are building a top-tier team to transform women's healthcare.Our interdisciplinary team consists of clinicians, researchers, designers, technologists, and operators who understand the challenges faced by women in the healthcare system.
We are united by a mission to empower every woman to achieve her health goals, supported by shared values that guide our business and culture.
Tia is committed to excellence in all aspects — people, processes, and products — and fosters a growth mindset that embraces innovation and improvement.We emphasize resilience and a hands-on approach, combined with genuine care for our team and patients.
Benefits:
Comprehensive Health Coverage:
Full-time employees receive medical, dental, and vision benefits, along with support for infertility services.
Financial Flexibility:
Options for Health Spending Accounts, Flexible Spending Accounts, and Dependent Care Spending Accounts are available.
Emotional Well-being Support: Access to mental health resources and virtual therapy sessions for employees and eligible dependents.
Retirement Planning:
Participation in our 401k program to help secure your financial future.
Enjoy a travel stipend for team off-sites, in addition to our commuter benefits program.
Tia values the professional development of our healthcare providers and offers a Continuing Education Reimbursement program.
Our mission is to create a healthcare system where every woman can achieve optimal health, as defined by herself.
Tia is not merely focused on incremental improvements; we aim to establish a fundamentally new standard for women's healthcare that is truly exceptional.This goal is a continuous journey, one that we are committed to pursuing with dedication and passion.
