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Celebration Event Associate

2 months ago

Reynoldsburg, Ohio, United States Amy Cakes Inc. Full time
Position Overview

At Amy Cakes Inc., the Celebration Event Associate plays a vital role in enhancing the customer experience by creating a delightful atmosphere at our event locations. You will be the reason guests feel special as you bring our delicious cakes to their celebrations. Your mission is to foster a welcoming environment filled with generosity and joy.

Key Responsibilities:

  • Warmly greet guests attending the event, ensuring they feel valued and informed about our offerings.
  • Possess comprehensive knowledge of our cake varieties, including size, flavor options, pricing, and current promotions.
  • Recommend additional items such as decorations and accessories to enhance the celebration experience.
  • Efficiently manage guest orders using our point-of-sale system while encouraging guests to subscribe to our email list for exclusive offers.
  • Maintain a tidy and organized event setup, ensuring all products are handled with care and in compliance with health standards.
  • Restock merchandise and cake displays to maintain an appealing presentation.
  • Adhere to all health and safety protocols, including personal hygiene and dress code.
  • Demonstrate consistent attendance and punctuality.

Core Values:

  • Service Orientation: Prioritize the needs of guests and team members, demonstrating reliability and responsiveness.
  • Drive for Excellence: Show commitment to responsibilities with a strong sense of urgency and adherence to company standards.
  • Relationship Building: Foster positive interactions with guests and colleagues, ensuring open and respectful communication.

Qualifications:

  • High energy and strong interpersonal skills; friendly and communicative demeanor.
  • Ability to engage with diverse individuals and provide exceptional service.
  • Capability to multitask while maintaining attention to detail.
  • Self-motivated and organized with a proactive approach to responsibilities.
  • Comfortable using technology, including point-of-sale systems.
  • Basic arithmetic skills for handling transactions and cash management.
  • Physical stamina to stand for extended periods in a dynamic environment.

Requirements:

  • Must be at least 21 years old.
  • Possess a valid driver's license and the ability to travel as needed.
  • Previous experience in customer service, particularly in a bakery or retail setting, is advantageous.