Housekeeping Operations Manager

2 weeks ago


Indianapolis, Indiana, United States Gulph Creek Hotels Full time
Job Overview

The Executive Housekeeper is accountable for overseeing the hotel housekeeping team, ensuring the establishment is maintained in a pristine, hygienic, and organized manner for the safety and comfort of both guests and staff.

Key Responsibilities

  • Guest Relations: Uphold exceptional guest service as the core philosophy of operations.
  • Exhibit a strong commitment to addressing guest needs promptly and effectively.
  • Strive to achieve and surpass guest satisfaction metrics.
  • Ensure that hotel standards and services consistently deliver outstanding guest experiences.
  • Implement and uphold guest service initiatives in alignment with Gulph Creek Hotels' standards.

Housekeeping Management Duties

  • Facilitate effective communication among staff through daily briefings and weekly supervisory meetings.
  • Collaborate closely with other departments, including Front Desk, Engineering, and Banquets.
  • Report maintenance issues to the engineering team for timely resolution.
  • Develop and execute new programs as necessary to enhance operations.
  • Focus on guest service training, particularly for priority and VIP guests.
  • Ensure all guest rooms and housekeeping areas meet cleanliness standards, exceeding guest expectations.
  • Support supervisors through an open-door policy, fostering a collaborative work environment.
  • Guarantee compliance with safety and sanitation regulations.
  • Maintain a rigorous inspection program to uphold cleanliness standards across all areas.
  • Implement a structured deep cleaning schedule, ensuring thorough care of floors and linens.
  • Conduct regular inventory checks for linens and supplies, ensuring timely ordering as needed.
  • Oversee daily inspections of guest rooms, particularly for priority club arrivals.
  • Assist in training new hires and conducting interviews for prospective employees.
  • Maintain accurate attendance records and manage daily staffing assignments.
  • Prepare shift schedules based on hotel occupancy and special events.
  • Adhere to and enforce company policies and procedures.
  • Approach all interactions with guests and staff in a friendly, service-oriented manner.
  • Maintain consistent attendance in accordance with Gulph Creek standards.
  • Exhibit high standards of personal grooming and uniform compliance.
  • Promote a clean and safe hotel environment for guests and employees, ensuring quality control and efficient operations.

Responsible for managing a team of approximately 10-12 staff members. Availability on weekends is required.

Key responsibilities include payroll management, inventory oversight, inspections, daily scheduling, and work assignments, ensuring compliance with established par levels.

Bilingual proficiency is essential.



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