Housekeeping Operations Manager
2 weeks ago
The Executive Housekeeper is accountable for overseeing the hotel housekeeping team, ensuring the establishment is maintained in a pristine, hygienic, and organized manner for the safety and comfort of both guests and staff.
Key Responsibilities
- Guest Relations: Uphold exceptional guest service as the core philosophy of operations.
- Exhibit a strong commitment to addressing guest needs promptly and effectively.
- Strive to achieve and surpass guest satisfaction metrics.
- Ensure that hotel standards and services consistently deliver outstanding guest experiences.
- Implement and uphold guest service initiatives in alignment with Gulph Creek Hotels' standards.
Housekeeping Management Duties
- Facilitate effective communication among staff through daily briefings and weekly supervisory meetings.
- Collaborate closely with other departments, including Front Desk, Engineering, and Banquets.
- Report maintenance issues to the engineering team for timely resolution.
- Develop and execute new programs as necessary to enhance operations.
- Focus on guest service training, particularly for priority and VIP guests.
- Ensure all guest rooms and housekeeping areas meet cleanliness standards, exceeding guest expectations.
- Support supervisors through an open-door policy, fostering a collaborative work environment.
- Guarantee compliance with safety and sanitation regulations.
- Maintain a rigorous inspection program to uphold cleanliness standards across all areas.
- Implement a structured deep cleaning schedule, ensuring thorough care of floors and linens.
- Conduct regular inventory checks for linens and supplies, ensuring timely ordering as needed.
- Oversee daily inspections of guest rooms, particularly for priority club arrivals.
- Assist in training new hires and conducting interviews for prospective employees.
- Maintain accurate attendance records and manage daily staffing assignments.
- Prepare shift schedules based on hotel occupancy and special events.
- Adhere to and enforce company policies and procedures.
- Approach all interactions with guests and staff in a friendly, service-oriented manner.
- Maintain consistent attendance in accordance with Gulph Creek standards.
- Exhibit high standards of personal grooming and uniform compliance.
- Promote a clean and safe hotel environment for guests and employees, ensuring quality control and efficient operations.
Responsible for managing a team of approximately 10-12 staff members. Availability on weekends is required.
Key responsibilities include payroll management, inventory oversight, inspections, daily scheduling, and work assignments, ensuring compliance with established par levels.
Bilingual proficiency is essential.
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Housekeeping Operations Manager
2 weeks ago
Indianapolis, Indiana, United States Gulph Creek Hotels Full timeJob OverviewThe Executive Housekeeper is responsible for overseeing the entire housekeeping team, ensuring that the hotel maintains a pristine, hygienic, and organized environment for both guests and staff.Key ResponsibilitiesLead a team of approximately 10-12 housekeeping staff members, with mandatory weekend shifts.Manage payroll, inventory control,...
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Housekeeping Operations Manager
2 weeks ago
Indianapolis, Indiana, United States Gulph Creek Hotels Full timeJob OverviewThe Executive Housekeeper is tasked with overseeing the entire housekeeping team, ensuring that the hotel maintains a pristine, hygienic, and organized environment for both guests and staff.Key ResponsibilitiesLead a team of approximately 10-12 housekeeping personnel, with a requirement for weekend availability.Manage payroll, inventory control,...
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