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Housekeeping Operations Manager

2 months ago

Indianapolis, Indiana, United States Gulph Creek Hotels Full time
Job Overview

The Executive Housekeeper is responsible for overseeing the entire housekeeping team, ensuring that the hotel maintains a pristine, hygienic, and organized environment for both guests and staff.

Key Responsibilities

  • Lead a team of approximately 10-12 housekeeping staff members, with mandatory weekend shifts.
  • Manage payroll, inventory control, inspections, daily scheduling, and work assignments, ensuring adherence to established par levels.
  • Fluency in multiple languages is essential.

Guest Service Commitment

  • Prioritize guest service as the core philosophy of operations.
  • Demonstrate a strong commitment to addressing guest needs promptly and effectively.
  • Strive to exceed guest satisfaction metrics and maintain high standards of service.
  • Implement and uphold guest service initiatives aligned with Gulph Creek Hotels' standards.

Housekeeping Management Duties

  • Facilitate effective communication among team members through daily briefings and weekly supervisor meetings.
  • Collaborate closely with other departments, including Front Desk, Engineering, and Banquets.
  • Report maintenance issues to the engineering team for timely resolution.
  • Develop and implement new housekeeping programs as necessary.
  • Focus on guest satisfaction, particularly for priority and VIP guests.
  • Ensure all guest rooms and public areas meet cleanliness standards, exceeding guest expectations through excellence initiatives.
  • Support supervisors and foster a professional, friendly work environment through open communication.
  • Ensure compliance with safety and sanitation regulations.
  • Maintain a consistent inspection program through regular evaluations.
  • Oversee a comprehensive deep cleaning schedule and monthly inventory management.
  • Conduct daily inspections of guest rooms, especially for priority club arrivals.
  • Participate in the hiring and training of new staff members.
  • Maintain daily attendance records and assist in staffing assignments based on hotel occupancy and events.
  • Adhere to company standards and procedures at all times.
  • Approach all interactions with guests and employees in a courteous, service-oriented manner.
  • Maintain a high standard of personal appearance and grooming, including proper uniform and identification.
  • Ensure the overall cleanliness and safety of the hotel for guests and employees, utilizing appropriate equipment and supplies for efficient operations.