Network Operations Specialist

We are seeking a highly skilled Network and Facilities Maintenance Technician to join our team at CoreSite. As a key member of our Operations Support Center (OSC), you will be responsible for providing technical support and maintenance for our data center network infrastructure.

• Provide 24x7 on-call support for network-related issues and perform troubleshooting and configuration tasks as needed.
• Manage network and facility maintenance scheduling, respond to customer and staff maintenance inquiries, and monitor various systems and devices on different platforms.
• Support the Telecom and Network infrastructure environment, including day-to-day support on all network-related issues, such as support tickets, new circuit turn-ups, peering, and route server problems.
• Perform 1st and 2nd level technical support on all Ethernet connectivity (intra-site and inter-site) and 2nd level technical support on all TDM circuits (T1, E1, DS3, OCx, Clocking, etc.).
• Continuously improve the overall network to strengthen network reliability and scalability.
• Provide support on special requests, such as rDNS name change, sFlow data, and traffic utilization.
• Manage the IPAM Database and participate in the documentation of network configurations, procedures, and troubleshooting steps.
• Review and implement maintenance requests and analyze for risk to customers from a global perspective.
• Ensure adherence to listed protocols in the standard operating procedure for maintenance and notifications.
• Work with the local field operations team to adjust the schedule as appropriate to maximize uptime while accomplishing the scope.
• Responsible for monitoring CoreSite's Data Center network equipment, critical systems, and infrastructure.
• Analyze alarms for risk to customers based on information from the NMA, building automation, and monitoring systems.
• Escalate high-risk alarms if required.
• Provide dedicated alarm monitoring for specific maintenance events as they occur.
• Work directly with the local field operations team performing the maintenance to ensure the MOP is adhered to and uptime is maximized.
• Provide Tier 2 troubleshooting input during an event related to the power and cooling plant.
• Manage facilitation of a high-severity incident bridge.
• Determine appropriate resources to engage and notify to join the bridge.
• Provide OSC incident notifications to the appropriate groups impacted.
• Deliver internal incident broadcast to Senior Management.
• Maintain incident records during an event.
• Open and close maintenance windows with the local field operations team and communicate the maintenance window status to customers as appropriate.
• Provide day-to-day customer support as needed while on shift.
• Provide day-to-day support and training to CoreSite team members related to the network.
• Perform other duties as specified in the Standard Operating Procedures and/or as directed by CoreSite Management.
• Travel to other CoreSite data centers for onsite support and/or maintenance.
• Promote and demonstrate the behaviors consistent with CoreSite's culture and values.
• Other projects and duties as assigned.

• A flexible schedule with the ability to work onsite, non-standard business hours, and weekends as needed.
• Familiarity with Computerized Maintenance Management Systems.
• Good knowledge of switched network topologies, VLANs, trunking, spanning tree, port configuration.
• Good knowledge of network tools such as ping, traceroute, telnet, nslookup, iPerf3, etc.
• Good understanding of testing methodologies such as ITU-T Y.1564 (aka EtherSAM), OTDR, etc.
• Experience working with test instruments such as EXFO, JDSU, source/power meter, etc.
• Good understanding of the OSI Reference Model.
• Good understanding of digital hierarchy: DS0, DS1, DS3, and SONET networks.
• Experience working with SONET network elements.
• Experience working with DWDM.
• Good understanding of Peering or experience working with Internet Exchange Points.
• Experience dealing with Tier 1 & 2 carriers, ISPs, etc.
• Understanding of copper and fiber cabling.
• Technical knowledge and experience in electrical and mechanical support systems to include power distribution systems, emergency power, UPS systems, DC power, HVAC, and fire alarm and suppression systems.
• Excellent written and verbal communications skills.
• Strong attention to detail and organizational skills.
• Strong problem-solving and troubleshooting skills.
• Proficient with MS Office Suite with emphasis in Outlook, Excel, Word, and Visio.
• Willingness to learn in a fast-paced, often changing environment, adapts well to new processes and procedures, and works well under pressure.
• Proven ability to work independently with little supervision.
• Ability to take initiative and work with a sense of urgency that puts the customer first.
• Ability to type 50 wpm; general computer skills are essential.
• Experience working in a data center environment.
• At least 3 years of networking experience with Brocade and Cisco OS or equivalent.
• At least 3-5 years' work experience in a technical capacity with prior experience in a Data Center Operations Center or Data Center Facility Operations strongly preferred.
• Bachelor's or trade school degree preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand 1/3 – 2/3 of the time.
• Ability to walk 1/3 – 2/3 of the time.
• Ability to sit 1/3 – 2/3 of the time.
• Ability to climb and balance 1/3 – 2/3 of the time.
• Ability to stoop, kneel, crouch, and crawl 1/3 – 2/3 of the time.
• Ability to reach with hands and arms 1/3 – 2/3 of the time.
• Ability to smell, talk, and hear.
• Ability to use hands to type, handle, and feel.
• Ability to reach with hands and arms.
• Ability to see at close and distance ranges and the ability to see color.
• Must be comfortable working in a high-stress, fast-paced environment with shifting priorities.
• Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support.
• Ability to lift up to 50 pounds 1/3 of the time.

Compensation for this role includes a base hourly between $32 and $40 hourly. This role is also eligible for an annual bonus and equity, based upon individual and company performance.

Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week.

• First-day medical insurance through Cigna with generous premium cost coverage.
• Dental insurance through Delta Dental.
• Vision insurance through VSP.
• Telemedicine through MDLive for Cigna.
• Healthcare and dependent care flexible spending account (FSA) plans.
• Health saving account (HSA) plans for employees participating in the High Deductible Health Plan.
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company.
• Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance.
• First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution.
• Discretionary annual bonus and equity incentive plan.
• Employee stock purchase plan (ESPP) with a 15 percent discount.
• 16 days of paid time off (PTO).
• 11 paid company holidays and additional floating holidays.
• School visitation and elder care paid time off.
• Parental leave, adoption, and surrogacy benefits, and family planning/fertility support.
• Wellness reimbursement program & wellness incentive program.
• Free parking or a company contribution toward a public transit pass.
• Education reimbursement and student loan debt assistance program.
• Employee assistance program, childcare resources, personal finance management support, and student loan debt assistance program.
• Pet insurance.
• Charitable matching program.