Technology Operations Specialist
1 week ago
Job Title: Senior Operations Analyst
Duration: 6 Months
Location: Remote
Job Overview:
As a Senior Operations Analyst, you will play a crucial role in supporting our technology operations. This position requires a commitment to working onsite and being part of a 24/7 operational team.
Key Responsibilities:
- Assist in technology implementations, upgrades, and decommissioning processes, dedicating approximately 50% of your time to these tasks.
- Manage asset documentation and updates within the Data Center Information Management System, ensuring accurate records of all IT assets.
- Oversee the installation and documentation of data center infrastructure, including cabinets, racks, and cabling systems.
- Configure and validate compute, network, and storage systems, ensuring optimal performance.
- Conduct firmware updates, including installation, testing, and documentation.
- Support incident management and change requests, dedicating around 25% of your time to these duties.
- Analyze and respond to alerts and notifications, coordinating with the Technology Operations Center and vendors as necessary.
- Provide technical training to team members as directed by data center leadership, allocating about 10% of your time to this task.
- Engage in general data center operations, including site surveys and vendor management, spending approximately 15% of your time on these activities.
Required Qualifications:
- Minimum of 4 years of experience in a data center environment.
- At least 3 years of experience collaborating with third-party IT vendors and suppliers.
- Proven experience in creating technical documentation or standard operating procedures related to IT support or deployment for a minimum of 3 years.
- 2 years of experience in an IT role with senior management interaction.
- Hands-on experience in hardware installation and troubleshooting, including rack and stack procedures for at least 2 years.
- Familiarity with structured cabling infrastructure and physical connectivity troubleshooting for a minimum of 2 years.
- Certifications such as VMware Certified Professional (VCP) or higher are preferred.
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