Customer Service Agent

5 days ago


Tucson, Arizona, United States Studio 6 & Motel 6 Tucson North Full time
Job Description
We are seeking a skilled Customer Service Agent to join our team at Studio 6 & Motel 6 Tucson North. In this part-time role, you will be responsible for providing exceptional customer service, handling room assignments, and responding to guest needs and requests. Your strong communication skills and ability to work independently will enable you to effectively manage your responsibilities while maintaining a positive and welcoming attitude towards our guests.

About the Role
This part-time position involves working approximately 1 day per week with the possibility of covering call-offs when necessary. You will be responsible for performing various tasks, including registering guests, assigning rooms, handling phone and online reservations, and resolving any issues that may arise during your shift. Your strong organizational skills and attention to detail will enable you to effectively manage multiple responsibilities while maintaining a positive and welcoming attitude towards our guests.

Key Responsibilities
* Register and assign rooms to guests
* Confirm phone and online reservations
* Respond to guest needs, requests, and complaints
* Collect payment from guests
* Maintain records of occupied rooms and guests

Requirements
* Previous experience in customer service or related fields
* Ability to build rapport with guests
* Strong organizational skills
* Excellent written and verbal communication skills

Benefits and Compensation
* Competitive estimated hourly rate: $13-$16 per hour (based on location and experience)
* Paid time off and benefits package
* Opportunities for career advancement and professional growth
* Comprehensive training and development programs to enhance your skills and knowledge

Why Join Our Team?
* Enjoy a dynamic and supportive team environment
* Work in a clean, safe, and well-maintained facility with a friendly and welcoming atmosphere
* Opportunities for career advancement and professional growth
* Comprehensive benefits package and competitive compensation

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