Customer Service Team Lead

3 days ago


New Berlin, Wisconsin, United States Premium Waters Full time
Job Overview

Premium Waters is a leading provider of bottled water, water filtration, and coffee solutions. We are seeking a Customer Service Supervisor to join our team in the Milwaukee area.

Key Responsibilities
  • Lead a team of customer service representatives to ensure exceptional customer satisfaction
  • Develop and implement operational processes to improve efficiency and productivity
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
  • Manage customer database and accounts receivable
  • Provide coaching and training to team members to enhance their skills and performance
Requirements
  • 3+ years of customer service experience in an office environment
  • Knowledge of Microsoft Word, Excel, and Outlook
  • Excellent verbal and written communication skills
  • Ability to problem solve and use critical thinking skills
  • Knowledge and experience with managing a customer database
  • Accounts Receivable experience preferred
What We Offer
  • Competitive compensation
  • Great benefits package
  • 401(k) with match
  • Wellness incentive program
  • Stability and growth opportunities

Premium Waters is an equal opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, or any other characteristic protected by applicable law.


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