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Member Service Representative
2 months ago
We are seeking a highly skilled Member Service Representative to join our team at Wal-Mart Stores, Inc. in Marion, IL. As a Member Service Representative, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our members, and maintaining a clean and organized store environment.
Key Responsibilities- Member Service: Provide exceptional customer service by maintaining a clean and organized store environment, reviewing member receipts, acknowledging members, and identifying member needs.
- Merchandise Management: Arrange and organize merchandise, identify shrink and damages, and ensure area of responsibility is maintained in accordance with company policies and procedures.
- Self-Checkout Support: Maintain self-checkout area, resolve member issues and concerns, promote Sam's Club products and services, and provide guidance and support to members regarding self-service technology.
- Security and Safety: Assist with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity, maintaining paperwork, logs, and other required documentation, and ensuring compliance with company security and safety practices.
- Customer Service: Provide excellent customer service and maintain a positive attitude in a fast-paced retail environment.
- Retail Experience: Previous retail experience, including operating front-end equipment and working with mobile retail applications.
- Communication Skills: Effective communication and interpersonal skills to work with members, colleagues, and management.
- Competitive Pay: Earn a competitive hourly wage, with opportunities for performance-based bonus awards.
- Benefits Package: Enjoy a comprehensive benefits package, including health, financial, and paid time off benefits.
- Professional Development: Participate in ongoing training and development opportunities to enhance your skills and career growth.
