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Service Coordinator for Powersports
2 months ago
Benefits:
- 401(k) plan
- 401(k) matching
- Dental coverage
- Employee discounts
- Health coverage
- Career advancement opportunities
- Paid time off
- Training and development programs
- Vision coverage
- Wellness resources
About Oasis Powersports:
At Oasis Powersports, we are dedicated to providing exceptional customer service to enthusiasts of powersports. Our services encompass motorcycles, ATVs, and watercraft, ensuring that our clients receive top-notch maintenance and repair to enhance their powersports adventures.
Position Summary:
Oasis Powersports is on the lookout for a passionate and skilled Service Advisor to become part of our team. This role will act as the primary liaison for our clients, offering expert guidance, organizing service appointments, and guaranteeing a seamless, customer-oriented service experience. The ideal candidate will possess a love for powersports, excellent communication abilities, and a dedication to delivering superior customer service.
Key Responsibilities:
- Welcome customers and evaluate their service requirements, providing expert recommendations on maintenance and repairs.
- Arrange service appointments and oversee the service workflow to ensure prompt and efficient service delivery.
- Effectively communicate with customers to provide updates on service status, clarify necessary repairs, and suggest options.
- Prepare service estimates, review repair orders, and manage service transactions.
- Collaborate with the service team to ensure all tasks are completed to the highest standards and within the promised timeframe.
- Follow up with customers after service to ensure satisfaction and address any issues.
- Maintain precise records of customer interactions, service history, and repair orders in our system.
- Stay informed about the latest powersports products, services, and industry developments.
Qualifications:
- Prior experience as a Service Advisor or in a customer service position within the automotive or powersports sector.
- Strong understanding of powersports vehicles, maintenance, and repair processes is preferred.
- Outstanding communication and interpersonal skills.
- Ability to multitask and manage time efficiently in a dynamic environment.
- Proficient in utilizing computer systems and service management software.
- High attention to detail and a commitment to delivering quality service.
- A customer-focused mindset with a passion for powersports.
Oasis Powersports is an equal-opportunity employer.
