Customer Service Representative
2 weeks ago
At Mass Markets, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Handle inbound and outbound customer contacts in a professional and timely manner.
- Ensure first call resolution through effective problem-solving and call handling.
- Research and resolve customer issues in a timely and efficient manner.
- Collaborate with other departments to resolve complex customer issues.
- Accurately document and process customer claims in our systems.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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