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Director of Social Services and Operations
2 months ago
Job Summary
The Director of Social Services and Operations will oversee all aspects of the social services and case management components of the program at Urban Resource Institute. This role is responsible for ensuring that all contractual obligations are met, and that the program structure and design fosters an environment that facilitates the assessment and support of client needs.
Main Responsibilities
- Directs the overall management of the social service component, ensuring that all contractual obligations are met.
- Ensures that the program structure and design fosters an environment that facilitates the assessment and support of client needs.
- Ensures that the social service team provides comprehensive quality services.
- Develops and implements an internal compliance and quality assurance plan to monitor the department's activities, including regular chart reviews.
- Monitors and tracks all activities related to staff and client responsibilities in the DHS Cares system.
- Provides supervision and guidance to LMSW and MSW (Social Workers/Client Care Coordinators) and the social service team as a whole.
- Conducts relevant internal training to enhance staff skills.
- Schedules appropriate external training as needed to support staff development.
- Develops and maintains a working relationship with funding sources and other stakeholders (DHS, OTDA).
- Prepares, coordinates, and ensures that all reports are accurate and submitted in a timely manner to DHS and other sources as appropriate.
- Attends funder's meetings, training, and presentations.
- Represents the program director at meetings as required and assumes responsibility for the program director's duties in their absence.
- Develops, implements, and maintains consistent policies and practices regarding program management, client services, and other agency protocols.
- Other duties as assigned by the Program Director.
Requirements
- Licensed Clinical Social Worker (LCSW).
- A minimum of three years supervisory experience in a social service capacity, preferably in the field of homeless services.
- Familiarity with DHS and OTDA regulations.
- Must be an intelligent and articulate individual who can relate to people at all levels of the organization and work well on teams.
- Demonstrated experience working with and sensitivity to individuals from varying sociodemographic backgrounds, including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly, and individuals with substance use and/or mental health issues.
