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Director of Social Services
1 month ago
Neighborhood Association is seeking a highly skilled and experienced Director of Social Services to lead our comprehensive program of social services. The successful candidate will be responsible for the overall management and direction of the social services department, with a focus on expeditious placement of clients into permanent housing and providing assistance in becoming self-sufficient.
Key Responsibilities:- Provide and ensure delivery of quality services to all clients through direct supervision of a team of Case Managers, Housing Specialists, Recreational Specialists, Social Service Supervisors, Program Coordinators, and Employment Specialists.
- Coordinate all case management services, including assessments and development and implementation of service plans.
- Ensure that staff appropriately identifies the needs of the clients, provides appropriate referrals, and ensures case managers follow up with resources.
- Ensure assessments, service plans, and interactions with clients are appropriately documented.
- Act as the point person with subcontractors and/or service providers, including medical providers, mental health providers, substance abuse providers, and employment services providers.
- Identify changing program needs and program gaps and develop new services, service directions, and/or programs to meet client needs.
- Ensure all reports are submitted accurately and in a timely manner.
- Responsible for ensuring monthly housing targets are met.
- Monitor staff time and attendance using the pay com program.
- Monitor demographic reports to ensure consistency with ILP compliance.
- Ensure all employees in the Social Services department receive all mandated training and any courses indicated for additional professional growth and development as a department or as individuals.
- Collect, analyze, and report on departmental statistics as required by NAICA, funding bodies, and regulatory agencies.
- Organize onsite and offsite training opportunities for professional development of staff.
- Facilitate weekly meetings with social service staff to address client issues and progress.
- Ensure adherence to all requisite regulations and NAICA/DHS policies and procedures.
- Act as a liaison with other department directors.
- Provide crisis intervention and stabilization as needed.
- Master's degree in Social Work, Psychology, Sociology, or related field with 2+ years of direct social service experience.
- Bachelor's degree in Human Service or related field with 4+ years of direct social service experience.
- Associate's degree with 6+ years of direct social service experience.
- Ability to work some evenings and occasional weekends as needed.
- Excellent and demonstrated writing ability.
- Strong assessment, direct practice, counseling, supervision, community outreach, group leadership, and program development experience preferred.
- Advanced knowledge of MS Word, Excel, and database management skills.
- Knowledge of community resources.
- Ability to solve problems, make decisions, resolve conflicts, and listen.
- Ability to deal calmly in crisis situations.
- Proven ability to work collaboratively well with diverse groups.
- Proven ability to handle multiple tasks effectively under pressure.
- Strong organizational skills, detail-oriented, and efficient.
- Maturity, integrity, and sound judgment.
