Social Services Department Director
2 weeks ago
The Director of Social Services is responsible for the overall management and direction of a comprehensive program of social services for a single men's or women's shelter. The goal is to expeditiously place residents into permanent housing and provide assistance in becoming self-sufficient. Services include assessments, counseling, service planning, and developing and monitoring linkages with programs that provide entitlements and medical, educational, substance abuse, employment, and mental health services.
Responsibilities- Provide and ensure delivery of quality services to all clients through direct supervision of a team of Case Managers, Housing Specialists, Recreational Specialist, Social Service Supervisors, Program Coordinator, and Employment Specialists.
- Coordinate all case management services, including assessments and development and implementation of service plans.
- Ensure that staff appropriately identifies the needs of the clients, provides appropriate referrals, and ensures case managers follow up with resources.
- Ensure assessments, service plans, and interactions with the clients are appropriately documented.
- Act as the point person with subcontractors and/or service providers, including medical providers, mental health providers, substance abuse providers, and employment services providers.
- Identify changing program needs and program gaps and develop new services, service directions, and/or programs to meet client needs.
- Ensure all reports are submitted accurately and in a timely manner.
- Responsible for ensuring monthly housing targets are met.
- Monitor staff time and attendance using the pay com program.
- Monitor demographic reports to ensure consistency with ILP compliance.
- Ensure all employees in the Social Services department receive all mandated training and any courses indicated for additional professional growth and development as a department or as individuals.
- Collect, analyze, and report on departmental statistics as required by NAICA, funding bodies, and regulatory agencies.
- Organize onsite and offsite training opportunities for professional development of staff.
- Facilitate weekly meetings with social service staff to address client issues and progress.
- Ensure adherence to all requisite regulations and NAICA/DHS policies and procedures.
- Act as a liaison with other department directors.
- Provide crisis intervention and stabilization as needed.
- Master's degree in Social Work, Psychology, Sociology, or related field with 2+ years of direct social service experience.
- Bachelor's degree in Human Service or related field with 4+ years of direct social service experience.
- Associate's degree with 6+ years of direct social service experience.
- Ability to work some evenings and occasional weekends as needed.
- Excellent and demonstrated writing ability.
- Strong assessment, direct practice, counseling, supervision, community outreach, group leadership, and program development experience preferred.
- Advanced knowledge of MS Word, Excel, and database management skills.
- Knowledge of community resources.
- Ability to solve problems, make decisions, resolve conflicts, and listen.
- Ability to deal calmly in crisis situations.
- Proven ability to work collaboratively well with diverse groups.
- Proven ability to handle multiple tasks effectively under pressure.
- Strong organizational skills, detail-oriented, and efficient.
- Maturity, integrity, and sound judgment.
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