Consumer Loan Processor

1 month ago

Oceanside, California, United States Frontwave Credit Union Full time
About the Role

We are seeking a highly skilled Consumer Loan Processor to join our team at Frontwave Credit Union. As a Consumer Loan Processor, you will be responsible for processing consumer loan applications in compliance with applicable rules, regulations, laws, and guidelines.

You will provide members with detailed guidance on product, pricing, and the loan process from application to close. If you have experience in a financial institution processing consumer loan applications, this role may be an excellent fit for you.

Key Responsibilities
  • Promptly respond to all digital loan applications, determine eligibility for memberships, and process members' requests in a timely and efficient manner.
  • Act as the main point of contact throughout the loan process, ensuring excellent levels of service by providing guidance on process, product, and pricing.
  • Provide excellent service to members by completing the loan process timely, efficiently, and with minimal errors.
  • Ensure accuracy in loan application, verification of income, and other documents or stipulations required for funding or as required by contract.
  • Communicate underwriting recommendations to members according to established service level agreements and workflow processes.
  • Contribute to the development, testing, documenting, and training on new workflows and procedures.
  • Assist team members and other departments with lending guidelines, process workflows, and loan documentation questions.
Requirements

To be successful in this role, you will need:

  • A High School Diploma or equivalent.
  • A minimum of two years of financial industry experience with one year of lending experience.
  • Basic computer skills with general knowledge of Microsoft Office applications.
  • Knowledge of California and out of state DMV Policy and Procedures.
  • Knowledge of basic consumer lending processes.
  • Knowledge of After Market Products and ability to cross-sell other products and services offered by the credit union.
What We Offer

As a Consumer Loan Processor at Frontwave Credit Union, you can expect to be part of a workforce committed to the following Service Excellence standards:

  • We see it. We own it. We get it done.
  • We ignite positive experiences.
  • We do things right every time.
  • We are collaborators - united, cohesive, and engaged.
  • We innovate and evolve.
  • We create memorable experiences for life.
  • We start with me.

Competitive pay, 401k matching, mortgage and auto discounts, 9-27 days of PTO per year (based on tenure), and 10 paid holidays are just a few of the benefits you can expect as a member of our team.

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