Senior Collector

We are seeking a highly skilled and experienced Senior Collector to join our team at Frontwave Credit Union. As a Senior Collector, you will play a critical role in the ongoing coaching and collections of delinquent loans, developing long-term solutions to resolve delinquency and providing support to the management team by organizing and maintaining collection reports.

• Assist members and employees with information regarding delinquent and negative accounts, bankruptcies, repossessions, and Collateral Protection Insurance (CPI) policies and claims.
• Work on all delinquency stages through inbound/out-bound callings, letters, and other approved methods, collecting past due payments and/or negotiating payment arrangements or repayment plans to resolve delinquent loans or negative shares.
• Work with delinquent members on their consumer loan, credit card, home equity line of credit, and negative share/share draft accounts.
• Research and respond to complex and escalated member issues.
• Recommend and process members with delinquent accounts for work-out loans, loan extensions, deferments, re-age, reduced payments, repossessions, and charge-offs.
• Conduct skip tracing to obtain contact information in order to contact delinquent/defaulted members.
• Maintain adherence to all federal and state regulations and credit union policy and procedures.
• Review and update weekly reports, including Repossession and Skip Tracing Skip Tracking Report, and Open Lending (AALP) Lenders Protection Claims Report.
• Process Notice of Intent (NOI) on repossessed vehicles on a timely matter.
• Process payment for open invoices owed to the repossession agents.
• Interact with attorneys/trustees regarding bankruptcy accounts.
• Process DMV titles, file insurance claims, and follow up on all bids and sales of vehicles sent to auction.
• Mail out appropriate correspondence to members concerning deficiency balances and delinquent accounts to avoid charge-off.
• Assist the collection staff in research of past due accounts.
• Train and onboard new employees within the department.
• Research and respond to branch and member issues, including but not limited to, misapplied payments, procedural questions, and account history reconciliations.
• Assist the Accounting Department reconciling General Ledgers (GLs) used by the department.
• Assist, review, and authorize EFT Department with Alkami payments on delinquent loans.
• Assist Member Services Departments with deceased accounts.
• Review and provide necessary documents to sales tax vendor in order to file sales tax refunds on repossessed vehicles.
• Ensure accurate and timely preparation of various department monthly business reports, including Repossession, Charge-Off, and Sales Reports.
• Ensure accurate preparation of daily employee Key Performance Indicators (KPI) performance reports, including Calls, Contacts, and Promises to Pay (PTP).

• High School Diploma or general education degree (GED).
• Five plus years of collections experience, preferably at a credit union or bank.
• Working knowledge of the Microsoft Suite of office programs.
• Strong knowledge of Repossessions, Bankruptcy 7 & 13, foreclosures, loan modifications, work-out loans, skip tracing, Collateral Protection Insurance (CPI).
• Ability to communicate in a professional manner with all levels.
• Strong knowledge of consumer lending products and programs, including auto, credit cards, unsecured, other secured products, and solar loans.
• Knowledge of consumer lending-related insurance products, such as Guarantee Asset Protection (GAP), Mechanical Breakdown Protections (MBP), and Debt Protection.
• Knowledge of collections system is required, knowledge of Temenos is desirable.
• Working knowledge of PACER.

Competitive pay, 401k matching, mortgage and auto discounts. 9-27 days of PTO per year (based on tenure) and 10 paid holidays. Affordable medical, dental, vision health plans, and Flexible Spending Account. Employee Assistance Program with a variety of services. Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000/year. Culture of excellence and continuous improvement. We strive to be the best place you've ever worked.