Consumer Loan Processor

2 days ago

Oceanside, California, United States Frontwave Credit Union Full time
About the Role

We are seeking a highly skilled Consumer Loan Processor to join our team at Frontwave Credit Union. As a Consumer Loan Processor, you will be responsible for processing consumer loan applications in compliance with applicable rules, regulations, laws, and guidelines.

Key Responsibilities
  • Promptly respond to all digital loan applications and determine eligibility for memberships.
  • Process members' requests, working with appropriate personnel to satisfactorily service the digital request and complete the loan process within established service levels.
  • Act as the main point of contact throughout the loan process, ensuring excellent levels of service by providing guidance on process, product, and pricing in a detailed and comprehensive manner.
  • Provide excellent service to members (external and internal) by completing the loan process timely, efficiently, and with minimal errors.
  • Update the LOS with loan status notes according to department KPIs.
  • Ensure accuracy in loan application, verification of income, and other documents or stipulations required for funding or as required by contract.
  • Communicate underwriting recommendations to members according to established service level agreements and workflow processes.
  • Contribute to the development, testing, documenting, and training on new workflows and procedures.
  • Assist team members and other departments with lending guidelines, process workflows, and loan documentation questions.
Requirements
  • High School Diploma or equivalent.
  • Minimum of two years of financial industry experience with one year of lending experience.
  • Basic computer skills with general knowledge of Microsoft Office applications.
  • Knowledge of California and out of state DMV Policy and Procedures.
  • Knowledge of basic consumer lending processes.
  • Knowledge of After Market Products and ability to cross-sell other products and services offered by the credit union.
What We Offer

At Frontwave Credit Union, we offer a competitive salary range of $23.24/hr-34.86/hr, as well as a range of benefits including 9-27 days of PTO per year (based on tenure), 10 paid holidays, affordable medical, dental, vision health plans, and Flexible Spending Account. We also offer an Employee Assistance Program with a variety of services, career development, training, and coaching, mentoring, and tuition reimbursement up to $4,000/year.

We strive to be the best place you've ever worked, and we're committed to creating a culture of excellence and continuous improvement. If you're a motivated and detail-oriented individual with a passion for consumer lending, we encourage you to apply for this exciting opportunity.

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