Business Process Improvement Analyst
4 weeks ago
We are seeking a highly skilled Business Process Improvement Analyst to join our team at eTek IT Services, Inc. This role requires a deep understanding of business functions, workflows, and processes, as well as excellent analytical and interpersonal skills.
Key Responsibilities- Facilitate process workflow modeling to collaborate on process improvements and automation capabilities.
- Review information and trends to ensure that processes are achieving desired results and services are meeting agreed-upon service levels.
- Validate IT process design and documentation as needed for new enhancements.
Required Qualifications:
- Ability to read, write, speak, and understand English.
- Excellent interpersonal skills and ability to present performance feedback effectively.
- Strong analytical ability.
- Ability to work independently.
- Advanced understanding of business functions, workflows, and processes.
- Deep knowledge of process modeling techniques (BPMN, UML diagrams, data flow diagrams, sequence diagrams) and modeling tools (Visio, Bizagi, Camunda, Miro, Lucid).
- Familiarity with Celonis or similar process mining tools a plus.
- Previous reporting experience (MicroStrategy, Tableau) a plus.
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