Business Process Improvement Analyst

4 weeks ago


Stamford, Connecticut, United States eTek IT Services, Inc. Full time
Job Overview

We are seeking a highly skilled Business Process Improvement Analyst to join our team at eTek IT Services, Inc. This role requires a deep understanding of business functions, workflows, and processes, as well as excellent analytical and interpersonal skills.

Key Responsibilities
  • Facilitate process workflow modeling to collaborate on process improvements and automation capabilities.
  • Review information and trends to ensure that processes are achieving desired results and services are meeting agreed-upon service levels.
  • Validate IT process design and documentation as needed for new enhancements.

Required Qualifications:

  • Ability to read, write, speak, and understand English.
  • Excellent interpersonal skills and ability to present performance feedback effectively.
  • Strong analytical ability.
  • Ability to work independently.
  • Advanced understanding of business functions, workflows, and processes.
  • Deep knowledge of process modeling techniques (BPMN, UML diagrams, data flow diagrams, sequence diagrams) and modeling tools (Visio, Bizagi, Camunda, Miro, Lucid).
  • Familiarity with Celonis or similar process mining tools a plus.
  • Previous reporting experience (MicroStrategy, Tableau) a plus.


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