Product Support Coordinator

4 days ago


Bristol, Pennsylvania, United States Innio LLC Full time
Overview

Innio LLC is a leading provider of energy solutions, offering sustainable, affordable, and reliable power to over 100 countries worldwide. As part of our team, you will have the opportunity to work on cutting-edge projects and contribute to improving the quality of life for countless people.

This role is an exciting opportunity for a skilled administrator to join our field service operation as a Product Support Administrator. You will be responsible for providing day-to-day support to our customers and internal teams, ensuring seamless communication and efficient issue resolution.

Responsibilities

The ideal candidate will have excellent organizational skills, ability to establish priorities, and a strong focus on customer satisfaction. Key responsibilities include:
  1. Managing parts and service administration, including scheduling and invoicing.
  2. Assisting with job completion, workflow management, and data entry.
  3. Creating and maintaining customer records in our portal.
  4. Processing invoices and purchase orders, as well as tracking vendor payments.
  5. Coordinating with Accounting for past-due invoices and CSA service work billings.
  6. Managing office supplies, mail distribution, and phone communications.
  7. Tracking vehicle transponders, accounts, and daily payroll reports.

Requirements

To succeed in this role, you will need a minimum high school diploma or equivalent, with a strong preference for 2-4 years of college or university education. A similar administration background is a plus. Key requirements include:
  • Excellent communication and interpersonal skills.
  • Ability to work independently or collaboratively in a dynamic environment.
  • Strong goal orientation, planning, and time management skills.
  • Proficiency in MS Office and Oracle software.

Benefits

Innio LLC offers a competitive salary range of $45,000 - $60,000 per year, based on experience, as well as opportunities for professional development, challenging careers, and a great work environment. We are an Equal Opportunity Employer, committed to diversity and inclusion. Please note that this salary estimate may vary based on location and other factors.

We offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off. Our company values innovation, teamwork, and customer satisfaction, and we are looking for individuals who share these values.

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