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Luxury Client Experience Manager

2 months ago

Dallas Texas, United States Nuovo Photography Full time
About Nuovo Photography

Nuovo Photography is a leading photography studio that specializes in delivering exceptional experiences for our clients. We are a passionate community dedicated to fostering meaningful connections and exceeding expectations.

Job Title: Luxury Client Relationship Manager

We are seeking a dynamic and experienced Luxury Client Relationship Manager to join our team. As a Luxury Client Relationship Manager, you will be responsible for providing unparalleled service and building enduring relationships with our clientele.

Key Responsibilities:
  • Client Engagement and Relationship Building:
    • Cultivate strong, trust-based relationships with guests through personalized interactions, understanding their unique preferences and expectations.
    • Serve as the main point of contact for guests, addressing inquiries, providing guidance, and offering bespoke solutions to meet their needs.
  • Exclusive Service Delivery:
    • Provide a white-glove experience to Nuovo guests, offering concierge-style services such as private consultations, and customized photography sessions tailored to their tastes and preferences.
    • Demonstrate expert knowledge of our photography services, including studio offerings, packages, and customization options, to deliver informed recommendations and advice.
  • Client Experience Enhancement:
    • Anticipate and exceed the evolving needs of clients, proactively offering innovative solutions and upscale experiences to enhance their overall photography studio experience.
    • Collaborate closely with clients to identify their unique needs and desires, offering bespoke solutions and personalized recommendations to meet their expectations.
  • Upselling and Revenue Generation:
    • Identify opportunities for upselling additional photography services, products, or packages to guests, maximizing revenue and profitability for the studio.
    • Handle high-value transactions with precision and attention to detail, ensuring a seamless and secure process for luxury purchases or investments.
  • Client Loyalty:
    • Continuously assess client satisfaction and feedback, seeking opportunities for improvement and refinement of services to enhance the overall luxury client experience.
Requirements:
  • Qualifications:
    • Proven experience (3+ years) in luxury client relationship management, preferably within the sales, hospitality, or luxury retail industry.
    • Exceptional interpersonal and communication skills, with the ability to build rapport and establish trust with clientele.
    • Strong sales acumen and negotiation skills, with a track record of driving revenue growth and achieving sales targets.
    • Impeccable attention to detail and organizational skills, with the ability to manage multiple client accounts and projects simultaneously.
    • Proficiency in Mac iOS systems.
    • Passion for photography, art, and lifestyle trends.
    • Availability to work evenings and weekends.
Benefits:
  • Competitive Compensation:
    • Competitive commission-based salary, with the opportunity to earn 100k to 150k+.
  • Complimentary Services:
    • Complimentary Nuovo shoot and beauty services.
  • Employer Benefits:
    • Full-time employer benefits: Complete Group Insurance Benefits Package, including life, dental, disability, spousal.