Patient Access Coordinator

2 weeks ago

Visalia, California, United States BAART Programs Full time
Job Summary

BAART Programs is seeking a highly skilled Patient Access Representative to join our team. As a Patient Access Representative, you will be responsible for performing various administrative tasks with a keen eye for detail. This role requires excellent customer service skills, knowledge of medical insurance claims procedures, and proficiency in basic PC skills.

Responsibilities:
  • Review and maintain fiscal/account records and transactions related to patient accounts.
  • Verify insurance benefits and billing information by terminal and/or telephone.
  • Contact third-party payers for payment post-billing.
  • Resolve issues with payment and billing, authorization process.
  • Reconcile daily money collected.
  • Forward information as appropriate to expedite payment.
  • Maintain accurate accounts, including required signatures, proper account annotation, current demographics, and correspondence.
  • Ensure completion of pre-authorization process by inquiry and referral to clinician.
  • Monitor insurance authorizations and claim rejections.
  • Maintain fiscal records and/or worksheets for all calculations, extensions, and verifications related to record keeping for assigned patient accounts.
  • Perform tasks consistent with authorization and billing requirements.
  • Contact patients for payment of account or payment arrangements according to current policy.
  • Manage revenue cycle, production logs, balances, and collections for self-pay clients.
  • Maintain confidentiality of patient records.
  • Assist with archiving discharged files, including archiving.
  • Respond appropriately to requests for information regarding accounts from payer, attorney, and others.
  • Backup Receptionist as needed by checking in patients, collecting payments, answering phones, scheduling intakes, and data entry.
Qualifications:
  • High school diploma or equivalent with at least 2 years' prior experience in a medical office setting.
  • 2-4 years' experience with Medicaid and PAC and commercial insurance (preferred).
  • Excellent customer service skills and professional public presentation skills, including telephone etiquette.
  • Knowledge of medical insurance claims procedures, documentation, and records maintenance.
  • Knowledge of medical billing procedures, gather and compile data into reports.
  • Proficient in basic PC skills. Microsoft Word and Excel preferred.
  • Ability to communicate effectively, both orally and in writing.
  • Self-directed with the ability to work with little supervision.
  • Ability to understand and follow oral and written directions, establish and maintain effective working relationships with patients, program management, medical staff, counselors, and peers.
  • Ability to work with a diverse population, manage stressful situations, and exhibit excellent customer service skills.
  • Satisfactory drug screen and criminal background check.
Benefits:
  • 401K match
  • Medical, Dental, Vision Insurance
  • Accident Injury, Hospital Indemnity, and Critical Illness Plans
  • Company-paid Short & Long Term Disability
  • Company-paid Basic Life Insurance
  • Paid Time Off
  • Bereavement Leave
  • Flexible Sick Time
  • Employee Referral Program

BAART Programs offers a comprehensive benefits package to support the well-being of our employees. We are committed to providing a safe and healthy work environment and promoting work-life balance.

COVID-19 Considerations:

BAART Programs is committed to the health and safety of our employees and patients. We require all employees to comply with the most recent COVID-19 guidelines from the CDC, State, County, and City.

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