Technical Support Professional

4 days ago


Washington, Washington, D.C., United States ASP Web Solutions Full time

**Technical Support Professional Job Summary:**

We are looking for a skilled Technical Support Professional to join our team at ASP Web Solutions. As a key member of our technical support team, you will be responsible for providing expert-level technical support to our clients, including deploying new computer systems, troubleshooting network connectivity issues, and assisting customers with various software applications.

Key Responsibilities:

  • Deploy new computer systems and configure them to meet client requirements
  • Troubleshoot network connectivity issues and resolve hardware and software problems
  • Assist customers with various software applications, including MS Office 365
  • Provide excellent customer service and ensure high levels of client satisfaction

Requirements:

  • 5 years' experience in a technical support role
  • Ability to work independently and as part of a team
  • Strong communication and customer service skills
  • Familiarity with Windows 10, Mac OS, and other operating systems
  • A+ certification or equivalent

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Dynamic work schedule with opportunities for overtime


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