Customer Support Expert
3 weeks ago
Job Overview: As a Customer Support Expert, you will play a vital role in providing top-notch customer service and technical assistance to our clients. You will be responsible for managing consumables, maintaining equipment inventory, and assisting cardholders with various tasks.
Key Functions:
- Manage consumables for the PCIF, including replacement, inventory maintenance, and guideline provision.
- Maintain an inventory of PCIF/HSPD-12 equipment, issue and receive items, and assist cardholders with resetting PINs.
- Assist cardholders with troubleshooting techniques to resolve PACS and LACS issues, manage the Lost/Stolen/Compromised PIV card process, and track submitted Reports of Surveys.
Requirements:
- Minimum High School Diploma or GED; Two-year college degree preferred
- Three (3) years of experience
- Public Trust – Secret clearance preferred
Skills:
- In-depth knowledge of Windows-based and web-based desktop applications, such as Microsoft Office Professional and SharePoint.
- Experience using Microsoft Office Suite and working knowledge of software/desktop applications deployed in the ICE enterprise information technology environment.
Estimated Annual Salary: $70,000 - $90,000 per year, depending on experience and qualifications.
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