Customer Support Expert

3 weeks ago


Washington, Washington, D.C., United States Global Resource Solutions, Inc. Full time

Job Overview: As a Customer Support Expert, you will play a vital role in providing top-notch customer service and technical assistance to our clients. You will be responsible for managing consumables, maintaining equipment inventory, and assisting cardholders with various tasks.

Key Functions:

  • Manage consumables for the PCIF, including replacement, inventory maintenance, and guideline provision.
  • Maintain an inventory of PCIF/HSPD-12 equipment, issue and receive items, and assist cardholders with resetting PINs.
  • Assist cardholders with troubleshooting techniques to resolve PACS and LACS issues, manage the Lost/Stolen/Compromised PIV card process, and track submitted Reports of Surveys.

Requirements:

  • Minimum High School Diploma or GED; Two-year college degree preferred
  • Three (3) years of experience
  • Public Trust – Secret clearance preferred

Skills:

  • In-depth knowledge of Windows-based and web-based desktop applications, such as Microsoft Office Professional and SharePoint.
  • Experience using Microsoft Office Suite and working knowledge of software/desktop applications deployed in the ICE enterprise information technology environment.

Estimated Annual Salary: $70,000 - $90,000 per year, depending on experience and qualifications.



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